Administrative Assistant Customer Service

Location:

Posted:

September 07, 2010

M arjorie Hehman

509-***-**** *******@*******.*** PO Box 7244 Spokane WA 99207

Clerical/Administrative Office Assistant

Career Objective : I ndividual with prior office experience seeking to obtain a position as a clerical

administrative assistant. I am reliable, honest, and dependable eager to learn and contribute my

knowledge in an office setting.

Experience

Administrative

• Provided exceptional customer service in a professional and courteous manner

• Optimized revenue recovery by collecting on delinquent accounts

• Prepared, organized, and filed reports, records, and related documents

• Proofread articles and documents for accuracy and made corrections as needed

• Demonstrated good organizational and analytical skills; previously Notary Public

• Composed letters and other documentation using strong oral and written communication

skills

• Proficient data entry skills as well as 10-Key by touch; approximate 60wpm typing

• Participated in and contributed to group discussions to solve problems

• Developed training materials and instructions

• Read, interpreted, and applied office policies, procedures, laws, and regulations

• Researched and analyzed data for various projects

• Accomplished meeting deadlines through multi- tasking

Computer Skills

• Windows XP, Windows Vista

• Microsoft Office 2007: Word, Excel, Access, Power Point

Education and Certificates

Sept 2008- June 2010 Community Colleges of Spokane, Spokane WA - Medical Billing & Coding

Specialist Cert.

Aug 2009 CPR Certificate, American Red Cross, Spokane WA

Nov 14, 2009 Certificate of Completion, CMS 1500 Form

Dec 1, 2009 Certificate of Completion, UB-04 Uniform Billing Form

Sept 1969- Oct 1970 K inman Business University, Spokane WA - General Secretarial, Diploma

Employment

2010-Current Volunteer: Front Desk. - P rovidence Holy Family Hospital, Spokane, WA

1991 – 2009 Administrative Assistant/Credit Manager - Exchange Publishing, Spokane

1970 – 1979 Typist, Rater, Coder - T ransamerica Insurance Company, Spokane WA