Customer Service High School

P.O. Box ***** 706-***-****

jessicajl_**@yah

Augusta, Ga. oo.com

30919

Jessica Jackson

Qualifications Experience in customer relations, can work independently,

multi-task organize and communicate clearly.

PC usage, Proficient with Microsoft Software/Applications, Word

Processor

Strong oral and written communication skills, good judgment,

analytical and organizational skills, money management skills

Ability to perform clerical duties, use basic office

equipment(fax, copier, scanner, printer, phones and proficiency

with mathematical calculations, spelling and grammar

Work Experience

Jan 10-Present Electrolux Call Center/Kelly Services

Customer Service Agent (Parts Dept.)

Process parts sales for consumers, dealers, and distributors

Update and cancel consumer accounts under the water filter home

delivery program

Issue call tags and submit requests for consumer credits

Submit research questions to Ashville NPOC for consumer, dealer,

distributors and service providers

August 08-Sept 09 Palmetto GBA sub of Blue Cross Blue

Shield of SC Augusta, GA

OCR Clerk

Data Entry

Adhere to HIPPA requirements/patient confidentiality

Use the OCR system to correct claim medical data on 1500 form

that has been incorrectly read or entered in the system

so it matches the information on the claim

Use PC and host system to verify beneficiary data transformed

from the OCR processing system and ensure accuracy of data

Assist other departments when directed by management

May 08- Aug 08 University Health Fed. Credit

Union Augusta, GA

Teller/Customer Service

Member Services and cash handling

Perform monetary transactions (cash checks, deposits,

withdrawals, etc)

Balancing, selling, and buying cash

Computer (software and hardware) usage, facsimile, copy, etc

Answer multiple phone lines

Aug 2006-May 08 VA Hospital Fed Credit Union

Augusta, GA

Teller/Customer Service

Member Services

Cash handling

Balance cash in system and usage of an adding machine, computer,

Education etc

Perform monetary transactions such as: deposits, withdrawals,

cash advances.

Member inquiries, some filing, answering phones (multi-lines),

etc.

Assist in pulling credit reports and with loans

Sept 04 - Aug 06 Queensborough Nat'l

Bank & Trust

Louisville, GA

Teller/Customer Service

Assisted in customer service dept. with filing, updating

customer information and files.

Working with spreadsheet/Microsoft office programs

Assisted at the Electronic Data Processing (EDP) department and

accounts receivable.

Assisted in the loan processing department with filing, coupon

books and etc.

Performed normal teller transactions such as cashing checks,

selling or cashing money orders, savings bonds, deposits,

withdrawals, etc.

2008-Present University of Phoenix

Augusta, GA

BS in Health Administration (Current Senior)

2001-2005 Jefferson County High

School Louisville, GA

High School Diploma

Contact this candidate