Customer Service High School
Resume:
Angelis L. Barnes
Houston, Texas 77064
************@*****.***
Objective:
To secure a challenging position where my existing skills in the areas of
administration and customer service can be utilized by a progressive and
innovative company
Relevant Experience:
Communication & People Skills
. Consistently maintain a positive attitude and enjoy helping people
. Accurately record, remember, and verbally communicate detailed
information
. Articulate and very effective working with people of different
backgrounds and temperaments
. Work well with others to produce and deliver quality work as required.
Organization & Time Management
. Produces quality work under extreme time pressure and deadlines
. A problem solver who quickly grasps complex situations and turns them
into management tasks
. Proven ability to understand and follow complex instructions and
successful conclusions
Education:
00-04 A&M Consolidated, College Station, Texas
. Graduated and received high school diploma
Employment History:
03/09-Present Enrollment Specialist II (Team Lead) Money Management
International
. Responsible for large production of one-on-one inbound calls with
prospective clients and also responsible for promoting all products
offered by agency appropriate to the client's situation.
. Maintains accuracy in all data entry consistent with acceptable
quality standards
. Ensures accuracy in capturing of client information, referral codes,
product codes and Direct Intake Referrals
. Responsible for scheduling branch counseling appointments and agency
education classes
06/05-08/05 Office Assistant (Housing Urban Development) Texas Workforce
Center
. Answered a large volume of incoming calls daily and routed calls to
proper destination
. Responsible for entering client's information in the computer system
with emphasis on filing
10/04-01/05 Overnight Stocker-Target Store
. Replenished products on sales floor
. Performed closing duties such as organizing and cleaning
06/04-08/04 Front Desk Receptionist (Customer Service) City of College
Station
. Answered and direct incoming calls to their proper destination
. Input payroll data into computer system
. Copied, faxed and filed documents
Contact this candidate