Customer Service Sales
Resume:
Porscha Tranae Brown
Jacksonville, FL 32208
**************@*******.***
OBJECTIVE
To obtain an exciting, challenging and rewarding position with growth
potential, which will enable me to utilize and expand my current
outstanding customer service skills while contributing to the success of my
department and company.
SUMMARY OF QUALIFICATIONS AND SKILLS
. Excellent customer service and sales skills also give 150% all the
time
. Proficient in Microsoft Office: Word, PowerPoint and Outlook (great
10 key)
. Successfully meet deadlines and achieve results in an ever-changing
environment
. Ability to communicate effectively
. Strong organizational and planning skills
. Ability to negotiate timeframes and commitments
PROFESSIONAL EXPERIENCE
NCB MANAGEMENT SERVICES- 3RD PARTY COLLECTIONS
OCTOBER 2009-APRIL 2010
. Take inbound and outbound calls to third party debtors, intensive
skip tracing
For Chase (Washington Mutual), make decisions on account, strong ability to
negotiate with debtor set any balance in full, settlement in full, or
hardship payment arrangement, before we send it back to the client. Note
the account able to multitask
PROFESSIONAL EXPERIENCE
ADT SECURITY SERVICES - Collections
May 2008- June 2009
. Take inbound collections and customer service call regarding all
delinquent invoice and other issues regarding the account
. Handle calls with the highest courtesy and also being able to
multitask (noting the account, updating records and personal info for
customer )
. All calls are handle in a excellent talk time due to heavy call
volume during certain parts of the day
. Make outbound call regarding delinquent account and any other
questions
PROFESSIONAL EXPERIENCE
Rainbow Apparel Inc. - Sales Associate
June 2005 - Feb 2008
Coordinate and recommend appropriate merchandise to fit the
individual needs of each customer
. Close the deal with the customers by ringing up their purchase
. Support the team to meet the store's weekly sales goals
. Responsible for receiving, tagging and hanging the store's daily
merchandise shipments
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