Customer Service Manager

OBJECTIVE

Experienced, goal-oriented administrative professional with a consistent

track record of exceptional success in small and large companies. A

dedicated and detail-oriented individual with a wide variety of skills and

enthusiasm to benefit a company's overall goals and objectives. Seeking

association with a firm in which my expertise and experiences can be

utilized to the fullest potential to further enhance a company's

objectives. Commended as a team player who works extremely well within

groups of any size or alone utilizing skills obtained.

EXPERIENCE

Lead Customer Service Representative

Cura Resource Group Des Plaines, IL July 2008-

February 2010

Provided daily general office, clerical and administrative support for

distribution center, as a lead CSR employee since the beginning of the

company. I worked on accounting tasks as assigned, created and maintained

documents for management. I also was taught accounts payable, and trained

all CSR of the

data entry assignments and cashiering. Executed, audit and lead all the

customer service representatives in achieving maximum customer service

objectives on a daily basis. Work closely with the manager on site on a

consistent basis. Work on data entry using the numbers from the sales of

the previous day and report to them to the executive team. Handle thousands

of dollars on a daily basis and balance the register at the end of the

night. Supervise while the Brinks Company picked up the money from the safe

on a daily basis. Submit payroll on a weekly basis, and manage site when

manager was not available

Cashier/ Customer Service

Card & Party Warehouse Chicago, IL September 2007 - May

2008

Responsibilities included customer service, cashiering, operating the

phones, stocking merchandise, and switching supplies from one aisle to

another depending on the holiday. Distributed different balloon orders and

assisted customers with their balloon orders.

PERSONAL SKILLS

- Proficient with MS Office: Microsoft Word, Microsoft Excel, Microsoft

Power Point.

- Superior research skills.

- Proficient in Oracle

- Fluent in Spanish

- Multi-Tasking

- Fast Learner

- Customer Service

EDUCATION

International Academy Design of Technology - 2005 -2007 Chicago,

Illinois Graphic Design Courses

William H. Taft High School - 2001-2005 Chicago, Illinois

REFERENCES UPON REQUEST

Contact this candidate