Customer Service Human Resources
Resume:
CATHY RUCKER
North las vegas, Nv 89084
Home: 702-***-****
Cell: 702-***-****
Email: **********@*****.***
EXPERIENCE
ALLEGIANT AIR. LLC, LAS VEGAS, NEVADA
*/** 11/09
BENEFITS SUPERVISOR, PEOPLE SERVICES DEPARTMENT (7/04 11/09)
Responsible for directing and planning the day to day operations of the Benefit Department to include Group Health, Dental, Vision, Short
term and Long term Disability, Life, Flexible Spending Plans and 401(k). Provide excellent customer service and quality Benefit Plans to over
1,700 employees throughout the United States.
Conduct Benefit Presentations and prepare communication materials for New Hire Orientation
Conduct annual “Open Enrollment” meetings
Process all enrollments and changes in HRIS system (HRB)
Process and send out Initial Cobra notifications
Prepare and distribute ERISA required Summary Plan Documents
Working knowledge of ADP/HRB
Investigate discrepancies and provide information in non routine situations
Manage all “Flexible Spending” Plans
Monitor and manage Company EAP program
Maintain employee Benefit Files and update employee payroll records
Worked closely with Insurance Carriers to insure accurate employee information
Primary contact for Carriers and Brokers
Assisted Brokers in setting up annual “Benefit Summaries”
Involved in Broker negotiations for Annual Open Enrollment
Involved with new carrier connection set up (ADP/HRB)
Monitor, reconcile and approve all monthly Insurance Invoices
Process all terminations and did Cobra reporting
Process QMSO’s (Qualified Medical Support Orders)
401(k) Plan administration. Processed terminations, roll overs, early loan pay offs, distributions (Hardship and terminations) and sent out
quarterly Open Enrollment memos.
Other accomplishments include: Implementing and maintaining the Company Benefits Website, organizing Company Wellness Program,
initiating the annual “Flu Shot” clinic, bringing Wings Financial Federal Credit Union on board, Workplace banking with US Bank and Wells
Fargo and Purchasing power.
Attended multiple Broker Sponsored Seminars regarding: IRS 125 plans, HIPAA, FMLA, COBRA and ADAA.
EMPLOYEE / BENEFIT COORDINATOR: PEOPLE SERVICES DEPARTMENT (8/03 7/04)
Allegiant Air was new to Las Vegas in 2003. I was the first “People Services” person to be hired by the HR Director. Helped build the “People
Services” Department from 2 employees to 17 currently. Was responsible for processing all New Hire employees and gradually learned about
the Benefits portion of Human Resources.
Conducted New Hire Orientations
Processed all New Hire paperwork
Responsible for employee badges
Completed all back ground checks
Processed all terminations and did COBRA reporting
Responsible for 401(k) open enrollments
WYNDHAM WORLDWIDE, LAS VEGAS, NEVADA
2000 2003
FINANCIAL SERVICES SPECIALIST, LOAN DEPARTMENT
Responsible for customer accounts for Loan and Maintenance Fees of Vacation Property ownership programs. Maintained assessment fee
accounts and loan contracts as well as monthly reports for accounts receivable revenue. Assisted in billing and collections of property taxes
and special assessment fees.
UNITED HEALTHCARE (SIERRA HEALTH SERVICES), LAS VEGAS, NEVADA
1991 2000
HEALTHCARE SYSTEMS ANALYST (1996 2000)
Responsible for verifying accuracy of provider/facility contracts, then loading provider/facility into data base for proper rate calculation in
regards to claims payment. Assisted claims department in claims investigations.
SENIOR UTILIZATION MANAGEMENT REPRESENTATIVE, MANAGED CARE DEPARTMENT (1993 1996)
Responsible for tracking and monitoring all in patient Hospital Stays. Received daily hospital reports from Case Manager and insured patient
met on going medical criteria. Sent weekly UM reports to Company Medical Director. Responsible for data input of all daily Case manager
comments.
PRIOR AUTHORIZATION REPRESENTATIVE, MANAGED CARE DEPARTMENT ( 1991 1993)
Was responsible for incoming requests from provider and/or Facility for all inpatient/outpatient surgical procedures for the “State of Nevada”
contract.
Document requests from medical providers for all surgical procedures
Forward requests to Company Medical Director for review
Documented results of review in Computer system for monthly reporting
Verified contractual status of the provider/facility
KNOWLEDGE/SKILLS/ABILITIES
8+ years of Human Resources, 5 years In Benefits
Current Member Society of Human Resource Management (SHRM) since 2005
Excellent communication and organizational skills
Working knowledge of ADP/HRB
Knowledge of Benefit contract language
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