Customer Service Manager

Bryce Franklin

**** ** ********* ** *** **, Bremerton, WA 98312

360-***-**** *****.********@*****.***

SUMMARY

* ***** ****** **** ******* is the U.S. Navy.

Outstanding strengths in leadership, team building, maintenance and

troubleshooting.

EDUCATION AND CREDENTIALS

2007 - Integrated Submarine Imaging System (ISIS) Maintenance, Certificate

2007 - Common Submarine Radio Room (CSRR) Maintenance, Certificate

2007 - Department of Defense Security Clearance (Exp. Feb 2012)

2006 - Trident Training Facility, Bangor, WA

Marine Electronic Systems (A.A Equivalent)

COMPETENCIES

Communications Network Integration Training Preventing

and Solving Problems

Customer Service Results Orientation Safety Schematics

Empowering Others Lock-Out Tag-Out Initiative Technical

Expertise

EXPERIENCE

President: Assertive Enterprises, (04/09 - Present)

Made and developed contacts

Helped people start their own business.

Personalized online customer service ensuring people a fast efficient e-

commerce

experience.

Support Service Specialist: United States Navy, Naval Submarine Support

Center

(02/10 - Present)

Supervised 1 to 10 personnel who were in a restricted status ensuring they

were accounted for, at the proper location a the correct time, and

overseeing work parties.

Trained personnel on newly installed gear providing operational and

technical knowledge from years of experience. Taught them the best ways for

operation and maintenance and known faults with corrective actions to

combat each.

Communications Operator/Maintainer: United States Navy, USS Ohio (09/06 -

02/10)

Oversaw the installation of the Integrated Submarine Imaging System (ISIS),

a first ever conversion to a non-penetrating digital periscope aboard a

United States War Ship.

Conducted preventive and corrective maintenance on the Common Submarine

Radio Room (CSRR), computer networks, periscopes, antennas, and combat

systems.

Created a system and managed over 160 personnel security clearances and

classified material.

Trained 9 communications personnel achieving the "green c" a communications

award only given to the best communications divisions in the fleet.

System Administrator and Installer for a highly classified computer network

maintaining system integrity and reliability.

Workforce Development Resource Intern: Intel Corporation (06/04 - 06/05)

Assisted in the development and training of Intel's internal call center.

Scheduled and set up training and conference rooms.

Recorded and maintained records via digital media.

Performed basic web maintenance.

Set Up Manager: Lakeside Church (06/01 - 07/05)

Lead the set up of all facilities for events ranging from 10 to 800 people.

Lead and trained a team of 7 people, decreasing set up time and associated

cost.

Trained the next manager who continued to improve the quality of the team.

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