Engineer Customer Service

Billy Xiong

*************@*****.***

*** ******** ***

Home #: 559-***-****

Sanger, CA 93657

Mobile #: 559-***-****

EDUCATION

DeVry University

Pomona, CA Bachelors of Science in Technical Management

June 2004

DeVry University

Pomona, CA Associates of Applied Science in Electronics

February 2003 and Computer Technology

SKILLS

Bilingual (Hmong) Typing (55 WPM)

Clerical/Data Entry

Computer (Hardware/Software/Internet) Network Configuration

AutoCAD Drafting

MS Office Troubleshooting Circuitry

Customer Service

WORK HISTORY

Internal Revenue Service (Temporary)

April 2010 - Present

Fresno, CA

Lead - File Clerk

. Maintaining records and other documents

. Process outgoing mail

. Follow up on shipments

. Assign work load to unit.

FiMax Networks

April 2008 - May 2009 Fresno, CA

Network Engineer/Customer Support

. Execute Wi-Fi installs internationally.

. Troubleshoot network; from software to hardware.

. Plan, present, and implement network installations for clients.

. 100% travel.

KMPH FOX 26/KFRE 59

December 2005 - April 2008 Fresno CA

Project Engineer/Operations Engineer

. Planned and carried out projects.

. Calibrated video levels/audio levels for Live/Local/Late-breaking NEWS

events.

. Troubleshoot broadcasting/computer/networking equipment.

. Travel to transmitter sites up and around central valley for

monitoring/maintenance.

Alorica, Inc. February

2005-August 2005 Clovis CA

Technical Support-D-

link Account

. Troubleshoot D-link networking products.

. Interact with Customers to identify and solve computer/networking issues.

. Handle 30-35 clients a day.

. Follow procedures and policies.

REFERENCES AVAILABLE UPON REQUEST

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