Customer Service Sales
Resume:
DAVID J. CONROY
****.******@*****.***
Kenilworth, NJ 07033 Phone: 814-
CAREER OBJECTIVE: SALES/BUSINESS DEVELOPMENT
SUMMARY OF QUALIFICATIONS
Results driven sales professional with a proven track record for success in
sales and leadership in healthcare sector. Delivered continued growth in
sales while building relationships with all decision makers including
Primary Care, Cardiology, Urology, Respiratory, and Hospital. Described by
peers and managers as a leader, extremely productive in changing
environments. Continually recognized as a top sa les performer and recently
awarded Presidents Club. Proficient in maximizing sales, proven ability to
work well under pressure and aggressive timelines, while continuing to
excel in daily performance. Other qualifications include:
Sales Presentations Relationship/Rapport Building
Leadership Problem Solving
Training Coaching/Mentoring
Project Management Product Launches
Organization Skills Managing Resources
Time Management Program Development
SALES EXPERIENCE
MERCK/SCHERING-PLOUGH PLOUGH CORPORATION
Pharmaceutical Sales Representative, (2004-2010)
Sold a range of products for this World Leader in Allergy, Asthma,
Cardiovascular, Oncology Biotech Pharmaceutical and Consumer Products: $8
billion in revenue, and 300,000 employees worldwide.
President Club Winner 2008
. Consistently named as top sales performer in the nation, awarded
Presidents Club and maintained top sales rankings for 5 consecutive
years in portfolio performance.
. Progressed into leadership role for colleagues, and throughout
organization.
. Developed key relationships with top customers to utilize as advocates
to prescribing.
. Analyzed business opportunities and consistently executed on those
prospects.
. Led all educational programs within territory, effectively achieved
90% attendance from key prescribers.
. Executed on all marketing strategies and directives from Home Office
to ensure consistent growth within the territory.
. Broadened knowledge of products and disease states through medical
journals, publications, competitors marketing promotions, and online
courses.
. Effectively communicated value on each call to affect change in
patient care and prescribing habits to center around effective usage
of medication for patients.
DAVID J. CONROY 814-***-**** Page 2
MANAGEMENT EXPERIENCE
Marketing Services Leader (2000-2004)
. Recognized by superiors as an advocate for improving departmental
performance measures through effective training of all Customer
Service Representatives in the facets of Quality Customer Service
techniques, phone etiquette, and quality work performance; many
promoted to higher positions.
. Restructured task performance of Customer Service representatives with
use of Access Databases; automated process improved efficiencies,
created paperless environment, and enhanced retrieval of information,
which resulted in increased customer service.
. Served in adjunctive support role for successful product launches of
Clarinex, Zetia, Nasonex and Foradil, which constitute 90% of
corporate sales.
. Ensured compliance with Pharma Guidelines, including physician
promotionals, and Fraud and Abuse. Quarantined or destroyed more than
100 non-compliant items.
. Improved Automated Sample and Literature processing system with
enhancements in archiving data, improved system response time, and
improved data entry functionality.
. Assisted in implementing effective changes in all Customer Service
computer system to achieve higher productivity, or improved software
performance.
. Increased Literature Line Fulfillment to 97% overall rating of all
business units, which incorporated Inventory Management, Inventory
Movement reporting, and consulting Product Management in Inventory
purchasing.
Project Planning Coordinator- Phase IV (1999-2000)
. Generated and negotiated all contracts using Legal supplied standard
contracts for all participants in Schering studies.
. Updated all departmental databases (Phase IV and Protocol Merge).
. Ensured accuracy of Regulatory information.
. Assured all transformation of information to Clinical Documentation,
and Regulatory, which ensured proper recording, and documentation of
data, and results obtained from a particular study site.
. Provided Adjunct support to Medical Planning Managers throughout
study.
Group Leader Marketing Services/Field Staff Customer Service Representative
(1991 -1999)
. Promoted to Group Leader in April 1998 and handled generation of
Management reports for Problem Resolution, Entry Error Ratio. Updated
all departments Standard Operating Procedures.
. Monitored Call Center volumes and reported trends.
. Created programs that enhanced Call Center Customer Service
techniques, through additional training programs.
EDUCATION
Seton Hall University, South Orange, NJ
Bachelors Degree in Business Management (GPA 3.0)
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