Administrative Assistant Customer Service
Resume:
LINDA A. RESCH
**** *. ***** ****** 816-***-**** 816-***-****
(cell)
Independence, MO 64052 e-mail:
***********@*****.***
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Senior Administrative Assistant
Energetic, competent, professional with 20+ years of management
administrative experience with expertise in customer service, cash
handling, cross-selling of merchandise and services.
Dependable, Consistent Detail-Oriented "Gets things done"
Database Management Contract Analysis Problem
Solving
Managerial Experience Appointment/Meeting Scheduling Team Player
Accounts Receivable/Payable Cash/Credit Card and Check Hotel
Night Audit
Front Desk Experience Transcription Experience
Office Machines
10-key by Touch 10,000 KSP Data Entry 60 WPM Type
Computer Programs: Microsoft Word, Excel, Microsoft Works, SFA, Fossie,
Lotus, Outlook,
GroupWise, Daylight
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. Assistant to executive personnel: i.e. Dir of Catering/Convention
Services, General Manager, etc.
. Excellent customer service skills both in person and on telephone
. Manage/train new associates
. Multi-task capability with interruptions
. Maintain appointment/schedule meetings for managers
. Customer correspondence, letter writing, e-mails, faxing
. Compile proper records of events, payments, correspondence
. Daily/weekly generate computer reports of information to other
departments
. Open and/or close computer programs for position worked
. Cash, check and credit card handling
. Assist customers/guests with products, services or sales/cross-selling
of merchandise
. Regularly work extra hours to assist other employees or departments
. Assist staff with setting up breakfast area
Employment History
Residence Inn Hotel / Union Hill by Marriott Int'l.
Kansas City, MO.
Night Auditor 6-2009 to
Present
Lifeway Christian Bookstore Independence,
MO.
Key Holder (Part-time) (Store closed) 4-2008 to 1-
2009
Hyatt Regency Crown Center Hotel Kansas City,
MO.
Administrative Assistant (Laid off due to economy) 10-2007
to 12-2008
Linda A. Resch Page 2
Employment History (cont'd)
Metropolitan Community College Kansas City,
MO.
Administrative Assistant III 4-2007 to 10-
2007
Residence Inn Hotel / Union Hill by Marriott, Int'l.
Kansas City, MO.
Sales Coordinator (Position eliminated) 10-2004
to 1-2007
Tree of Life Christian Bookstore Independence,
MO.
Shift Supervisor (Part-time) 9-1999 to 10-
2006
Adam's Mark Hotel Kansas City,
MO.
Senior Administrative Assistant 6-1994 to 10-
2004
Education
Hamilton Business College Independence,
MO.
Legal Administrative Assistant/Accounting Minor Diploma
Park College Kansas City,
MO.
English / Accounting 18 hours
credit
References
Professional: Personal:
Margie Miller Susan Skov
Marriott, International. 4914 NW Nantucket Drive
14400 NW 76th Terrace Blue Springs, MO 64015
Parkville, MO 64152 816-***-**** (cell)
Tim Wessley, Pastor Georgia Stevens
The WALK Church 1328 S. Belcrest
8328 Elm Springfield, MO 65804
Raytown, MO 64138 816-***-**** (cell)
John Pritchard, CPA Cathy Grimm
Pritchard Accounting Services 18801 E. 12th Street Court, South
4501 Blue Ridge Cutoff Independence, MO 64057
Kansas City, MO 64133 816-***-**** (w) 816-***-****
816-***-**** (h)
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