Manager Customer Service

Kelly Sadakane

**** *. **** ****** . **** Beach, CA 90805 . 310-***-****.

**********@***.***

Education

Loyola Marymount University; Los Angeles CA

December 2009

Bachelor of Liberal Arts in Political Science

Emphasis: Local Politics and Public Policy

Experience

Bristol Farms; Los Angeles, CA

October 2006-Present Cashier Supervisor

. Supervising the store and cashiers

. Controlling and supervising cash; performing audits on

registers, opening and closing registers' procedures

. Assisted customers with questions and full-fill customer

requests.

. Dealing with customer service related issues such as complaints,

returns, exchanges

Office of Emergency Management; Los Angeles, CA

March 2009-May 2009

Intern

. Assisted to OEM Manager

. Organized the Grant Projects for the Los Angeles County

Operational Area 2007-2010

. Organized and developed 2007-2010 Exercise Workbooks

. Created budget spreadsheets for the consultant's deliverables,

invoices and remaining balances for the 2008 Grant Fund.

Housing

Authority for the City of Los Angeles

May 2008-November 2008

Intern

. Resident Services Department

. Assisted department manager by answering phones, filing and

organizing her office

. Managed Microsoft Outlook calendar for manager; by managing

appointments and scheduling meetings

. Worked on creating 2008-2009 department budget; by organizing

folders and inputting new spreadsheets to show cutbacks and

better use of the department's budget

. Created Microsoft Excel spreadsheets for multiple projects

. Assisted in grant writing for new city grants from HUD for

the housing authority

. Processed Payroll for summer youth workers, by verifying

timesheets, inputting hours, separating and distributing

checks

Loyola

Marymount University; Los Angeles, CA

October 2005- September 2007

School of

Film and Television, Accounting Assistant

. Created Microsoft excel spreadsheets

. Inputted purchase orders, and invoices

. Processed reimbursements on purchasing cards belonging to LMU

faculty and staff

. Helped coordinate office by answering phones and distributing

mail

Skills

Microsoft

Excel, Word, Powerpoint, Outlook

Volunteer Experience

Leavey Center for the Study of Los Angeles

Survey Distributor

. Distributed Los Angeles Exit Poll surveys for the 2008

Presidential Election

Sahara South

Asian Helpline and Referral Agency

Volunteer

. Assisted in teaching computer training classes to women to

promote self sufficiency and independence

. Taught lessons on Microsoft Excel, Word

Future Educators of America

Member

. Tutored children at numerous elementary schools

. Taught lessons in classrooms using Junior Achievement

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