Customer Service Quality Assurance
Resume:
EBONI R. BRYANT
E-mail: ********@*****.***
CAREER GOAL: To have a challenging position by using my optimistic
personality, take-charge attitude and problem-solving ability. Prior
experience in multicultural activities will translate well into chosen
field.
SUMMARY OF SKILLS:
. Well-developed interpersonal skills sharpened through interviewing
multi-cultural clients of the LAX expansion and action as a mentor to
adolescents with troubled family histories.
. Outstanding presentation/verbal communication skills as evidenced by
interfacing with over 500 property owners and managers per month to
determine their needs and then transcribing this information into a
database. Commended for accuracy and tenacity; able to accomplish
tasks as required.
. Expert team player as evidenced by participation in a four-person team
that has multi-faceted and ever-changing duties in order to relocate
2500 residents due to the expansion of Los Angeles International
Airport. Resilient; able to switch gears as needed and multi-task.
Commended for accuracy and tenacity.
PROFESSIONAL EXPERIENCE:
09/09 - Present - Job Developer-Watts Labor Community Action Committee
(WLCAC)
. Provide skills training and employment opportunities for community
residents
. Develop and coordinate activities with other community organizations to
further work experience and education
. Pre-screen qualified applicants to refer to several employment
opportunities
04/07 - 08/08 - Employment Services Coordinator --Goodwill Industries of
Long Beach & South Bay
. Research/Obtain information as a Case Worker for Harbor Hills unemployed
clients to assist with Job Placement/Job Search/Transportation
Assistance, providing a variety of workshops including HS/GED
Preparations, Resume Writing, Interviewing Skills & Training Classes
. Provide Life Skills Training, Pre-Employment, Job placement, & Retention
services for individuals
. Responsible for providing Resource and Referral Services, Conduct
employer outreach & refer participants to employment opportunities;
Solely Managed office of "off-site" location
06/04 - 04/07 - Various Positions-- Adecco Temporary Agency
. Assisting with documents, Customer Service, Heavy Phones, Responsible for
scheduling meetings/conferences for international clients and business
partners, Managed/Tracked Important Shipping & Receiving Important
Documents
. Responsible for tracking of schedules for Metro Line Routes, Handled
customer service complaints, Conducted quality assurance and operational
satisfaction.
. Responsible for Logging and tracking of international/domestic packages.
Deal with Customer Relations/Provide quality customer service for
clients; Managed paperwork and hone calls for recruitment of new
businesses. Heavy Interaction with international clients to recruit local
businesses.
2/03-5/04 - Real Estate Resource Consultant - Overland Pacific & Cutler,
Los Angeles, CA
. Obtain vacancy information from up to 500 multi-cultural property
managers, weekly; input this information into database. High level of
tenacity and interpersonal skill required.
. Go into field to identify/photograph/catalogue appropriate properties to
be referred to LAX relocation clientele (Over 2500 people) due to the
expansion of LAX. One of only four chosen to be on relocation resource
team.
. Have performed duties that range from "soup to nuts" and have had to
remain flexible in order to assist in organization of this department,
which is integral to this politically visible project. (LAX expansion).
5/01-2/03 - Housing Intake Specialist - Long Beach Housing Authority, Long
Beach, CA
. Responsible for conducting initial interviews to determine eligibility
for HUD Section 8 Program.
. In charge of processing/inputting/managing of housing contract/leases in
order to comply with HUD regulations.
. Recommended appropriate action to management after verifying personal
information on applications.
JOB EXPERIENCE WHILE ATTENDING COLLEGE:
4/97-8/97 - Office Assistant - Long Beach Office of the Mayor
. Liaison between mayoral constituents and council district members.
. Organized weekly meetings for Mayor/council members to ensure
food/beverage/seating comfort.
9/97 - 9/98 - Counselor - Devereaux Foundation - In-Home Facility
. Mentored/counseled group-home youth to ensure all guidelines and
duties were being followed to include homework, recreation, chores and
medication. Monitor and follow-up on activities; maintained case
records and reporting documentation. Assist w/events, activities and
services for the program as required.
9/98 - 6/00 - Financial Aid Representative, UC Santa Barbara, CA
. Prepared, processed and reviewed financial aid requests.
. Organized federal regulations as well as exit interviews for
graduating students.
EDUCATION/COMPUTER SKILLS/LANGUAGES:
. B.A., Sociology, UC Santa Barbara, Santa Barbara, CA
. Proficient in standard office hardware, MS Word/Works, Excel, Outlook,
PowerPoint,Email and the Internet.
. English (native); conversant in Japanese (studied four years)
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