Sales Customer Service

Tiffany A. Wright

**** ******* *****

Richmond, Virginia 23294

757-***-**** (c)

*********@*****.***

*********@***.***

EDUCATION: Bachelor of Science in Sociology, Expected May 2011

Virginia Commonwealth University, Richmond, Virginia

Major in Sociology

Associate of Science in Business Administration and Management,

Awarded May 2007

Thomas Nelson Community College, Hampton, Virginia

EXPERIENCE: Customer Service

. Offered accurate and efficient service in high volume

environments

. Communicated clearly with customers to acquire necessary

relevant information

. Ensured all daily customer sales objectives were met

. Served as a sales representative for various companies

throughout Virginia, such as, Virginia Lottery,

Ticketmaster, Western Union, Money Gram, and Busch

Entertainment Corporation

Supervision

. Enforced departmental guidelines and procedures to on

average, five employees

. Monitored employees within department to ensure adequate

customer satisfaction

. Assisted in the training and development of new associates

. Demonstrated skills in leadership and communication with

management

Administrative

. Handled and balanced daily departmental cash flow

. Provided management with shift reports for various public

services

. Accounted for register audits and reconciliations, safe

counts and deposits, and daily employee cash accountability

. Assisted management with standard practice principles and

general bookkeeping procedures

EMPLOYMENT

HISTORY: Merchandise Sales/Artisan, March 2008 to October 2009

Kaman's Art Shoppes, Williamsburg, Virginia

Sales and Service Representative, September 2004 to 2010

Farm Fresh, Poquoson, Virginia

Cash office/Sales Associate April 2010- Present

ROSS Stores, Richmond, Virginia

SKILLS: Microsoft Office 2007 (Word, PowerPoint, Excel), Internet,

Answering Multi-Line Telephones

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