Customer Service Data Entry

La'Mithya S. Black

**** ******* ******, ******, ******* 36617

251-***-**** Cell 251-***-**** Home

email:

********@***.***

SUMMARY OF QUALIFICATIONS

Motivated Business Administrative Management with experience in management

and quality improvement. Additional areas of competency:

Quality Improvement: Experience in continuous quality improvement

activities and the utilization of results to improve

the quality of services provided.

Planning: Prepare and implement initiatives, which align with the

organization's goals and business strategies.

Skills: Proficient computer skills in

excel, words, lotus,

windows, and powerpoint

EDUCATION

Bachelor of Science, Business Administration, 1996, Minor, Management

University of Mobile, Mobile, Alabama

PROFESSIONAL EXPERIENCE

UNIVERSITY OF SOUTH ALABAMA MEDICAL CENTER, Mobile, Alabama

Account Analyst II, 01/02 - present

Account Analyst I, 07/97-12/01

. Accountable for analyzing accounts being billed to Alabama Medicaid and

other states Medicaid Agency from the University of South Alabama Medical

Center, and Children and Women Hospital.

. Data Entry

. SMS/Invision/Imaging

. Electronic submission of claims

. Analyzing remittance advice

. Resubmitted claim online

. Reviewed HPCS/CPT Codes

. Accounts Receivable

. Customer Service.

. Proficient in Excel, Power Point, and Microsoft Words.

. Credit and Collection

. Contacted patients regarding setting up payment arrangement.

. Verified patient Medicaid eligibility status.

. Posted chargeback to the responsible department.

. Reviewed accounts for billing errors.

. Posted payments to accounts.

. Reduced the number of unbilled accounts by 3 days

. Account reconciliation.

. Reviewed medical records for Medicaid billing

. Submitted Appeal Letter for payment reconsideration.

. Responsible for reviewing, billing, and posting payments for the Out-Of-

County Maternity

. Responsible for knowing the rules, policies and regulations for Medicaid

billing.

LA Construction, Mobile, AL

Office Manager 08/94-07/97

. Contacted Vendors and customers

. Payroll/Bookkeeping

. Accounts Payable/Accounts Receivable

. Data Entry, filing, typing, and answering the phone

. Scheduling meeting

US Army Corps of Engineers, Mobile, Alabama (Logistics Department)

Student Trainee 09/91-08/94

. Contacted Vendors regarding the purchase of supplies.

. Responsible for the monthly inventory report.

. Posted account payable and account receivable.

. Accountable for data entry, filing, and typing.

. Responsible for logging all incoming shipments and tracking lost

shipments.

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