Customer Service Manager
Resume:
Craig Thomas O'Reilly
Brooklyn, N.Y.
*************@*****.***
PROFILE
Experienced and goal oriented sales professional with a proven track
record of consistently meeting and exceeding established objectives
related to management, training, growth, sales, marketing, education, and
customer service.
EDUCATION
Iona College Hagan School of Business; New Rochelle, NY B.B.A. Business
Management 2004
PROFESSIONAL EXPERIENCE
Enterprise Rent A Car Floral Park, NY
Nov. 2007- Jan. 2010
The largest car rental company in all of North America and part of
Enterprise Holdings
Assistant Manager
Responsible for assisting in the management of daily branch operations,
including supervising a team up to seven, conducting outside and inside
commercial markets in Dealerships, Body shops, Hotels, Motels, Insurance
Agents and Service Stations, driving a strong sales and customer service
culture, organize accounts receivable and follow up on outstanding debt.
. Received multiple Top Seller awards and Top Performer Awards (monthly)
over Enterprise career on all levels of employment.
. Key accounts include: Canon, SRA America, Ford, Tip Top Collision, Geico,
and State Farm.
. Interface with: Body Shop Owners, Hotel and Motel Management, Insurance
Agents, Auto Dealership Supervisors, Service Station Owners, and fleet
company managers.
. Instrumental in training new Management Trainees and Management
Assistants.
. Received ESQI cup (highest customer service award monthly) five times
over entire career.
. Promoted from Management Trainee/Management Assistant 3/09 increased
responsibilities and sales goals. Promoted from Management Assistant
/Assistant Manager 5/09 further responsibilities included training
employees, driving sales and service, marketing, accounting, etc.
. Had the highest fleet growth in the region every month from promotion to
Assistant Manager 5/09 until 1/10.
Memorial Sloan Kettering NYC, NY
Nov. 2006-Nov. 2007
A leading cancer treatment facility
Payment Poster
Responsible for entering health insurance payment codes, provide customer
service, organize payment batches, follow up on collections, and exceeding
batch goals.
. Met with Supervisors as a team leader for ways to increase productivity,
decrease waste, by offering innovative ways to streamline collection
process by more job specialization.
. Won Attendance Award and M.V.P. of Payment Posting at yearly award
ceremony
Celtic Crossing New Rochelle, NY
Oct. 2004-Oct. 2006
Irish pub and restaurant
Assistant Manager
Responsibilities included overseeing a staff of twelve, scheduling shifts,
serving customers, training employees, matching the register, maintaining a
clean and fun atmosphere, and closing and opening of the establishment.
. Maintain a good report with customers to insure their return in the
future as well as give my immediate attention to any problems they might
have had or praises.
ACTIVITIES
President of Psi Rho Pi Fraternity for two years oversaw fundraising events
for charities, social events, recruiting, and overall mission of the
Fraternity.
Re-founding member of Iona College Rugby Team fall of 2002 helped recruit
forty five members to re-found the rugby team which had stopped competing
in 1999 (1 year prior to my attendance at the College) .
SGA Representative for senior class of 2004. Responsibilities included
overseeing SGA events, sitting in on all student government meeting and
voting for and against motions involving clubs policies etc.
SKILLS
Project Leadership
Excellent Communication (written & verbal)
Interpersonal Skills Prioritization
Critical Thinking
Excellent Organization
Problem Solving
Detailed
Sales
Excellent Time Management
Work Independently
Windows & Office 97-2003
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