Customer Service Sales

Aimee C. Perez

***** ***** **., ***** ***** Shores, MI, 48080 ( 787-***-**** (

*****.************@*****.***

OBJECTIVE - Obtain a position as a team-player in a people-oriented

organization where I can maximize my customer-service experience in a

challenging environment to achieve the corporate goals.

. Efficient, responsible and goal-oriented individual, qualified to work in

stressed and under pressured environment.

. Excellent organizational and communication skills.

. Excellent counseling and time management and human relations skills

. Completely Bilingual. Advanced Spanish conversational and writing skills.

Education / Credentials

Bachelor of Arts, InterAmerican University of Puerto Rico, Aguadilla,

Puerto Rico, May 2005

Major: Psychosocial Human Services, Minor: Marketing GPA: 3.85

Scholarships/Awards: Honor Roll Program, Dean's List

Masters: Family Counseling Psychology, August 2007 to

present

InterAmerican University of Puerto Rico, Aguadilla, Puerto Rico

COMPUTER SKILLS:

Microsoft Office (Outlook, Word, Publisher, PowerPoint, Excel, FrontPage,

Access, Internet Explorer)

Mac OS X (iWork, Keynote, Pages, Adobe Photoshop, Project Gallery

Launcher, Safari)

Related Experience Teaching Assistant August 2003 - May 2005

Developed curriculum for two introductory psychology laboratories, and

instructed two per week. Facilitated discussion and interacted with

students in a leadership role. Encouraged students to attend school.

Additional Professional Experience

Chef & Restaurant Manager Assistant

Cocina Creativa, Aguadilla, PR, August 2007-Present

. Facilitated the staffing, testing, and selection of employees.

Interact with guests in a friendly manner concentrating on good

customer service.

. Receive and place guests orders and bring out food in a timely

manner.

. Create and present innovated Caribbean recipes.

Sales Executive

Puerto Rico Viaja.com & Castaways Vacation Club, San Juan PR, June

2006- August 2007

. Full front to back sales, consultation and financing, Expanded

customer accounts 300% from 25 to 75 resulting in a 150% increase

in sales from $1,500 to $15k during first year.

. Development and research of promotional campaigns, including

artwork and slogan.

Customer Service Representative

Equipex International, Carolina, PR, February 2006- May 2006

. Entrusted with the most complex customer service issues as a

result of exceptional ability to promptly resolve concerns and

satisfy customers..

. Estimated sales quotes for public bids in which 75% of them were

approved for over sales of 2.5 million dollars in sales revenue.

Achieved a 150% increase in sales and a 40% increase in

distributorship.

Director and Coordinator

International Extreme Sports Events (Aggressive Skaters

Association), Amateur Circuit and Monsters of Roll, CE Progression

Session, San Juan, PR and Los Angeles, CA, June 2002- May 2005

. Responsible for the production and media relationship in several

extreme sports events in Puerto Rico.

. Conduct research, manage preproduction, coordinate camera crew

and assist editor.

. Produce news stories in Extreme Sports. Manage preproduction

initiatives and hire crew. In-field productions, conduct research,

oversee production, coordinate stories with crew, and work as on-

camera talent. Upload footage into different media such as youtube,

facebook and others.

. Responsible for planning and coordinating sports and music

events, conducting pubic relations, marketing, operation and sales.

Assistance of such events reached an average of 2.000 to 5.000

audiences.

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