Human Resources Customer Service

*** ********** ***** 614-***-****

Avenue E-mail

Erlanger, Kentucky ******@*****.***

41018

Kylee Coffman

HUMAN A highly creative, goal and results oriented Human

Resources Professional with proven

RESOURCES experience in innovative development and implementation of

human resources disciplines.

SUMMARY Maintain responsibility and ability to work under little

supervision to successfully manage multiple projects and meet deadlines. A

team player with exemplary communication and presentation skills; working

effectively with senior management in accomplishing objectives.

PROFESSIONAL

EXPERIENCE

1 10/09 - Present Mission Essential Personnel

Columbus, OH

Benefits Analyst 6/16/10

Perform daily administration for all benefit programs

COBRA administration

Assist with the implementation and process development of new programs and

changes to existing programs, working effectively to ensure plans run

smoothly

Responsible for eligibility of all benefit programs and serve as contact

for plan vendors

Evaluate and recommend revised internal processes to increase efficiency

Handles majority of employee inquiries regarding benefits, including

issue/resolution

Benefits Coordinator 10/29/09 - 06/15/10

Responsible for accurate and timely input of employee benefit enrollment

Assist with Open Enrollment and on-going to support to Benefit

Administrator

Functions as a liaison between vendors and employees and advises employees

04/08 - 10/09 Nationwide Better Health

Columbus, OH

Benefits Specialist

Deliver effective, safe, and quality coaching techniques and benefits

education as identified by Company standards. Includes but is not limited

to stages of change, motivational interviewing, and single concept

learning.

Develops rapport with each participant and uses personal

information/preferences shared by the participant to individualize the

benefits coaching program.

Explains and recommends benefit elections for the participant to consider

based on the specific circumstances presented by the participant.

06/06 - 03/08 Tween Brands, Inc

Columbus, OH

Benefits/HR Administrator

Perform daily administration for all benefit programs in high volume

environment; including enrollments, terminations, change in status, invoice

processing and auditing

Conduct new hire benefit presentations

Administer Leave of Absence and Workers Compensation program

Responsible for employee communications and coordination of annual

enrollment

Liaison between company and health and welfare vendors

Effectively communicate company policies and maintain plan documents and

SPD's

04/04 - 04/06 Sequent Columbus, OH

Human Resources/Enrollment Administrator

Conducts enrollment meetings and new hire orientation for clients and their

employees

Created and conducted training classes on company HRIS

Responsible for set up of clients in company HRIS

Respond to client/employee questions on benefits, payroll, and all other

services

Insures all appropriate documents and notifications are filed with the

insurance companies and regulatory agencies

Assisted with the successful rollout of company wide online new hire

enrollment

Responsible for communication and explanation of company policies

Create client handbooks/policies

Benefits Coordinator

Assisted Director of Benefits with special projects

Liaison between company and health and welfare vendors

Provided customer service and problem resolution relating to company

benefits

Coordinated annual enrollment communication materials and assisted with

employee elections and vendor file feeds

09/01 - 01/04 Shell Oil Company

Houston, TX

Policy & Benefits Administrator

Shell People Services - Health & Welfare

Responsible for Plan Administrator health & welfare issue and resolution

log for 25,000 employees (actives and retirees)

Successfully implemented and administered a company wide health and

wellness program (Be Well At Shell)

Analyzed and prepared Cafeteria and Severance Plan 5500's

Created and conducted bi-weekly new hire Policy and Benefit presentations

Provided bi-weekly benefit presentations for Expatriate employees

Analyzed employee health and welfare issues

Researched effective means for providing valuable feedback

Successfully assisted with coordination of annual enrollment for Shell US

Responsible for assisting with company-wide Employee Assistance Program

(EAP)

2001 St. Regis Houston Houston, TX

Human Resources Coordinator

Sourcing / Recruiting / Interviewing / Onboarding

Conducted phone screens, interviews and hiring, offer letters

Created new hire onboarding checklists to ensure accurate and expedient

processing

Successfully implemented Associate and Manager of the quarter program

Assisted payroll with employee issues

2001-2001 Paramount's Kings Island Mason,

OH

1 Human Resources

Assisted in management of health and welfare benefits

Successfully processed forms for employee benefit enrollment

Recruiter for both seasonal and corporate positions

Assisted outside agencies with prompt employment verification

EDUCATION Bowling Green State University, Bowling Green, OH

SKILLS Technology- UltiPro, Correlation, Enterprise, ReportSmith,

Filemaker, Microsoft Office, Microsoft Word, Works, Windows 95,98,2000, XP,

Excel, PowerPoint, Publisher, SAP, Cyborg, Peoplesoft, Health & Welfare

databases, Internet / Intranet, ADP applications

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