Quality Control Technical Support
Resume:
Denny T. Allauca
Miami, Florida 33196
************@*****.***
Career Overview
Effectively demonstrates skills in PC hardware, Windows O.S., Office Suite.
Proven solving experience with pc, network design and demonstrated working
knowledge in different environments
Knowledge
Operating Systems: Microsoft 95, 98, NT, 2000, XP, Vista,
Windows Server 2000-2003.
Software Applications: Trend Micro Products, Symantec Endpoint Products,
Dameware and PC Anywhere, Logmein, Webex,
Gotomeeting, Acronis Server and Workstation, VMware,
Blackberry support, Backup Exec 10-11-12-12.5, Citrix
support.
Hardware Skills: Assembling desktop computers, servers and network
design.
PROFESSIONAL EXPERIENCE
Computer Network Tech Contractor
Best Tek Support LLC
2008 - Present
. Troubleshoots and resolves computer-related desktop, servers and network
communication problems.
. Installs and maintains new and existence computers, printers,
application, and other peripheral equipment.
. Manage and tests network software and hardware upgrades.
. Execute preventive hardware and software maintenance.
. Maintenance and configuration of Symantec Endpoint, Office 2007 suite,
Exchange emails accounts, backup Exec 12.0 and more.
The Kidney Treatment Center of South Florida
IT Administrator (Part-time)
2007 - 2008
. Responsibilities include installation, troubleshooting, configuration and
repair of PC hardware and network equipment.
. Administration of Client/Server network (Windows 2000-2003 server), VPN,
Active Directory.
. Support of Acronis Server 9.1, MacAfee Total Protection for Small
Business, GAIA, Soft aid, Time Clock Plus 5.0, Medicare Easy Print, and
POP3 emails accounts.
Administration
John S. and James L. Knight Foundation
Technology Support Specialist
2005 - 2006
. Technical support and assistance of remote clients throughout the United
States based on a Citrix environment.
. Setup, install and support computer applications, hardware
troubleshooting on PC's and laptops.
. Installation and support of Blackberry and Treo communication devices.
. Responsible for organization and support of teleconference system.
. Maintenance assistance of Trend Micro Server Protect 5.58, and Office
Scan 7.0, Veritas Backup Server 10.0, Nortel Server Meridian 1 option 11
and Webroot Spy Sweeper 2.5.1, Exchange 2003, Citrix Server 4.0 server
site and users site, Intellisync 5.2, Blackberry Enterprise 4.0 and
Netsupport DNA 2.5
Denny Allauca
Page 2
Medical Information Technology
University of Miami
Network Specialist I
2001 - 2005
. Conducting telephone technical support covering a host enterprise
clinical, business and administrative applications as well as Microsoft
Windows and Apple operating systems for a 9000+ node network with a mix
approximately 5800 networked PC's 300 apple computers, laptops,
peripherals and printers.
. Part of a 200+ technical team that provides 24/7 centralized support of 5
hospitals and remote clinics throughout South Florida.
. Technical support and assistance of installation and troubleshooting of
Citrix users around South Florida.
Systems Quality Control Division
Premio Computer, Inc
Computer Specialist
2000
. PC technical support and troubleshooting of hardware and software for
local and international clients.
. Installs, operates, and maintains new and existing computer hardware and
software on LAN.
. Conducts PC quality control in Windows 95, 98 and NT platforms.
The English Center
Miami Dade Public Schools
Network Specialist Volunteer
1999
. Installation of LAN and WAN including the cabling, software and managing
the different topologies and clients.
. Networking and computer troubleshooting.
Certifications
Comptia Certifications
. A+ Certification November,
2007
. Net+ Certification April, 2008
. Security + Certification
September, 2008
Microsoft Certifications
. MCP Certification March, 2008
. MCSA Certification
September, 2008
. MCTS Certification September,
2008
Education
The Academy of South Florida 2007
Network + and A+ class
The Academy of South Florida 2008
Microsoft Certified Systems Engineer Class
Obtained certificate in coursework for the MCSE Certification
Contact this candidate