Customer Service Quality Assurance

MONISHA JACKSON

***** ***** **** ****** ****, AR 72211 Tel:409-***-**** Email:

***********@*****.***

OBJECTIVE: Secure a position where I can utilize the valuable training and

education I have received

PROFILE:

Highly motivated achiever who sets and reaches her goals

Ambitious, determined individual with strong communication skills

Displays professional appearance and manner

Ability to function as a committed team player

Detail oriented person with superior organizational skills

SKILLS

.Process Insurance Claims

.Insurance Verification

.Microsoft Word, Excel, Power Point, Outlook

.Medical Records

Professional Experience

Cigna Health Solutions 11/2009-06/2010

Administrative Assistant Associate: Provides administrative support to

principals by performing basic duties such as filing, photocopying, account

receivable, telephone assistance, printing claims, mail, supplies and

calendars. Schedule appointments, and meeting, tracking information. Assist

in projects and reports results to management team. Research and prepare

reports, agendas and other materials. Analyze projects, track to

completion, monitor project milestones communicate findings and reports

results.

Reason for leaving: Temporary Position (Kelly Services)

HCA Patient Account Service 07/2008-05/2009

Pharmacy Externship 05/2009- 11/2009

Responsibilities include refunds, medicaid, medicare and medical billing,

scheduling and collections, payment posting, obtaining patients

demographics explaining health insurance (EOB,COB) to patients, submitting

electronic claims for patients and insurance companies. Inbound calls from

providers and patients concerning medical accounts. Also working insurance

correspondence and medical records request received via fax and phone.

Insurance eligibility and verification.

Reason for leaving: School Externship (High- Tech Institute)

Nouveau Eyewear, Carrollton, TX 08/2007-07/2008

Consumer Testing Lab Tech (CTL)

Inspect and measure Wal-Mart and Sam's optical frames. Complete sale

orders and inventory control. Prioritize tray processing and verify

merchandise is correct run analyze and run reports. Input data in all

office systems accurately and timely, including filing. Provide prompt,

efficient and courteous customer service via telephone and email between

vendors, factories, and customers.

Reason for leaving: Temporary Position (Dunhill Staffing)

Friedman Jewelers, Addison, TX 09/2006-08/2007

Asset Recovery Coordinator : Analyze weekly spreadsheets and reports.

Evaluate and audit merchandise. Inventory control and quality assurance.

Accountable for monitoring merchandise and sale orders. Preparing documents

and filling, also administrative duties and customer contact.

Reason for leaving: Company closed

Direct Energy Call Center, Dallas, TX 01/2006-9/2006

Customer Service Rep. Taking inbound calls, research and resolving billing

issues, collections and posting payments. In charge of enrolling new

customers, via email and phone. Maintain customer records by updating

account information. Prepare product and service reports by collecting and

analyzing new account customer information.

Reason for leaving: Temporary Position (Veritude)

EDUCATION

Currently In Progress 12/2009 Navarro College Online Corsicana, TX

High-Tech Institute Pharmacy Diploma 09/2008-11/2009 Irving, TX

Kilgore College -08/2001-05/2002 Kilgore, TX

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