Customer Service Technician
Resume:
Christopher Ramos April **, ****
Brooklyn, NY, 11223
*********@*****.***
Inquiry about job position with prior extensive technician experience.
Dear Blain Mugleston,
Please accept my resume for a job position. I was recommended by Michael Frank. I am looking for any position that would be
suitable for me. I am confident that my background and skills as a technician will prove to be an effective match for your qualifications.
I have had a great deal of experience as a Meter Tech and in customer service, both indoors and in the field. In the field, I have a wide
range of knowledge working with meters and special read accounts. In customer service, I have effective interaction skills.
While working for National Grid, I successfully applied my technician skills and worked closely with commercial and residential
accounts. I also supported the company in completing assigned restoration tasks while recording and analyzing massive amounts of
data, and GPS locating service skills. This experience gave me the opportunity to work closely with a team of technicians, and helped
me to understand the importance of good technician practice.
My technician experiences have been positive ones due in part to my interpersonal skills, and bilingual abilities in English and Spanish.
I work well in teams, am reliable and organized, and enthusiastic to learn. I am sure that I will carry over the same enthusiasm and
skills in doing work for your company.
Thank you for your consideration. I look forward to hearing from you.
Sincerely,
Christopher Ramos
Christopher Ramos 2560 Stillwell Ave, #2A
Brooklyn, NY 11223
Cellular 347-***-****
*********@*****.***
Current Position: Meter Technician
Profile
I have over 16 years of experience as a meter technician. I have over 12 years of experience in Customer
Relations working in call centers and dealing with customers directly. I have over 10 years of experience in
reading as well as removing gas and electric meters and over 6 years of experience turning electric and gas
meters on or off. I am very motivated, work well with people, and have great customer relation skills. I can also
type over 65 wpm. I have great knowledge with working on computers. I have been working in the same
company, National Grid, for 11 years. I am also bilingual in both English and Spanish.
Employment
National Grid (formerly: Keyspan), Hewlett, N.Y
Meter Technician, Call Center, 1999 - Present
I read meters for commercial and residential accounts throughout Long Island, NY. I worked in the warehouse,
and also in the collections department and call center for over two years.
• I turn on and off gas and electric meters, remove meters when required, locate commercial accounts for
meters, work the special read accounts, and I worked for collections outside and inside.
• I have extensive knowledge of restoration for storms, blizzards, tornadoes, hurricanes, watching wire lines,
and writing reports for critical facilities. I check different phases of wires and outages in residential and
commercial accounts.
• I write reports for wires down in residentials, commercial buildings, fire houses, military headquarters,
hospitals, police stations, airports, and telephone centers.
• I work with sectional maps and grids, I have knowledge of all electric transformers to check outages, along
All branch wirings.
• I worked in the Keyspan warehouse ordering parts, running inventory, and handling distribution.
• In the call center, I answered phones, made appointments, addressed customer service issues, called for
collections to obtain payments for gas bills.
• I have expertise of the Itron Box, knowledge of the computer developing accounts, and excellent people
skills
• Obtained credentials from safe driving course to manage driving all commercial vehicles safely and
effectively.
Employment History
Cablevision, NY, NY
Field Technician, Call Center, 1998 - 1999
I delivered Cablevision's Optimum video, internet, telephone products and services, ensured
technical quality and safety standards were satisfactorily met. I have the expertise and ability to
explain complex systems in a clear and engaging manner with highly developed service techniques
and effective interaction skills. I also educated customers on how they could get the most out of
the Cablevision and their programming.
Education
B.A., Liberal Arts, 1998
College of Staten Island, Staten Island
Course and Certificate
Fiber Optic Certified Professional Program, 2006
Bosces, Long Island, NY
I currently hold a professional certificate in fiber optics. I am certified to with the knowledge to install
and maintain fiber optics systems supported by the fiber optic codes, standards, and practices.
Contact this candidate