Customer Service Insurance

H olly R. Watt

Franklin, IN *****

317-***-**** cell / 317-***-**** home

**********@***.***

LEGAL ASSISTANT

Detail oriented by checking for accuracy, completes project on time and takes initiative.

Have experience in fast paced environments and can handle pressure. Exceptional

communication skills with the ability to perform successfully both independently and in

groups. Able to work without supervision in positions involving multi tasks.

SUMMARY OF QUALIFICATIONS

● Learns quickly ● Excellent communication skills

● Interpersonal skills ● Computer literate with Word, Outlook

● Keen attention to detail ● Works well with others

● Excellent organizational skills ● Dependable

● Responsible

PROFESSIONAL EXPERIENCE

Indianapolis, IN

StreetLinks National Appraisal Services

Status Department Processor 2009 – 2010

• Maintained high metrics scores within the department by scoring over 120% in

comparing efficiency to number of tasks taken daily and weekly

• Contacted appraisers for general status updates regarding reports,

scheduling of inspections and performed general order status changes

• Processed and distributed incoming messages to the appropriate

departments in a call center environment

• Answered and transferred incoming calls

• Responded to basic correspondence from Loan

Officers/Homeowners/Vendors

H olly R. Watt

Whiteland, IN

CVS/Pharmacy

Supervisor/Licensed Pharmacy Technician 2005 2008

• Filled over 300 scripts daily

• Provided exceptional customer service, prescription order processing, answered

the telephone by taking care of anything the customer needed

• Accurately counted prescriptions and prepared the scripts for customers then gave

to the Pharmacist for final approval

• Stocked, dispensed and prepared prescriptions for each customer as well as

problem resolution and inventory management

• Performed order review and data order entry in the computer by billing insurance,

fixing insurance rejects, and entering new insurance into the system and calling the

insurance company if the claim did not go through properly, drive thru orders

• Cash handling by running the cash register and counting drawers on a nightly

basis

Lowe’s Home Improvement Franklin, IN

Paint/Home Décor Department Manager 2004 2005

rd

• Paint Department was the 3 busiest department in the store

• Responsible for all aspects of supervising, leading, and motivating employees daily

• Responded promptly to customer needs by mixing paint and taking orders

• Accountable for merchandising in the store, ordering for Paint/Home Decor,

responsible for resets in by working with Vendors

• Monitored shrink by doing cycle counts every Sunday

• Trained, coached and developed associates to ensure customers receive excellent

service and can easily find the merchandise they needed

• Utilized teamwork and distributed individual responsibilities evenly while giving

work lists on a daily basis

EDUCATION

Indiana University Bachelor’s Degree Indianapolis, IN

1999 – 2004

●Fitness and Sports Studies/Physical Education

Internship completed at the Baxter YMCA in Indianapolis.

International Business College, Associate’s Degree Indianapolis, IN

1994 – 1996

●Legal Secretarial Program

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