Customer Service Manager
Resume:
Teresa A. Webb Birmingham, AL. 35228-2320
*********@*******.***
Career Objective
To join a successful and progressive construction company as a polished
individual
becoming an asset as well as working with the staff at all levels.
Summary of Qualifications
. MS Word, Excel, and Outlook . Construction Scheduling .
Contracts
. Estimating costs of projects . Document control
. Managed payroll
. Enforce safety policies . Knowledgeable of building
codes
. Type 65+ wpm . Managed multiple projects
Education
U.S. Department of Labor Birmingham, Al
Occupational Safety & Health Administration
Certified 30-hour OSHA Safety & Health Professional in Construction
October 2009
ITT Technical Institute Bessemer, Al
Associates of Applied Science Degree in Computer Aided Drafting & Design
November 2009
> Graduated as Valediction with high honors
Everglades University Boca Raton, Fl
December 2009-present
Bachelor of Science in Construction Management
Undergraduate, expected to graduate June 2011
Work Experience
American Shingle & Siding Roof Contractor
April 2010- August 11, 2010
Assistant Branch Construction Manager
> Managed all construction projects for client's roof repairs and
collateral work
with maintaining necessary building permits, city business
licenses, and city ordinances
> Hire subcontractors for the company and maintain agreements and
documents
> Process subcontractors' payroll and schedule upcoming projects
> Complete any duties assigned by Branch Manager and the National
Construction
Manager
. Company closed August 11, 2010
McNair Photography Studio Renovation
July 2009-November 2009
> Project Manager of the renovation of a photography studio in a
residential territory
> Managed budget of $100,000, Utilized MS project for scheduling,
managed weekly work orders, and conducted onsite estimates
> Work with staff in designing the studio, produced blueprints, and
presented PowerPoint
> Knowledgeable of building codes and requirements
. Work ended when project was completed
Webb 2
SRA Foods, Inc.
April 2007- April 2010
Human Resources Manager/Safety Manager
> Provided quality assurance and control for the staff at all levels
> Created safety policies, inspected work areas and equipment, storage
of hazardous materials, investigate work injuries, and conduct safety
meetings
> Recruit staff, process new hire paperwork, conduct background checks
and drug
screening, department orientation, and processed benefits
> Generate reports fro CEO on safety issues, inventory, and department
needs
> Complete OSHA forms and familiar with OSHA regulations
HealthSouth Rehabilitation Corporation
April 2001-April 2007
Accounts Manager
> Processed all federal employees claims from various insurance carriers
for
workers' compensation
> Exceeded weekly quota of $275,000 and processing $500,000 of claims
resulting
in receiving monthly bonuses and maintaining 98% accuracy
> Performed excellent customer service and processed information with
confident
obeying the HIPAA policy
. Company closed April 2007
Circuit City Stores, Inc. Hoover, Al
August 1999- September 2006
Senior Customer Service Representative
> Managed and trained staff of 12 in the customer service departments
and handled
all the consumer's complaints, concerns, and general information
> Maintained store inventory, deliveries to consumer, and special
accommodations
> Processed all consumer credit applications and explained terms and
conditions
> Generate reports of store budget, inventory, and department objectives
> Process cash and check deposits at the end of business
. Company closed
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