Customer Service Quality Assurance
Resume:
MAVELYN ARMITAGE
Cel: 954-***-****
*******.************@*******.***
WORK EXPERIENCE
"Carey South Florida" August 2007- July 2009
Meetings and Events Coordinator Miami, Florida
1. Manage all aspects of corporate group transportation, from the
early planning stages all the way through on-site coordination and
quality assurance.
2. Make reservations and provide quotes to clients.
3. Manage special corporate accounts ground transportations requests.
4. Respond to client requests for ground transportation service by
telephone, e-mail, and fax.
5. Respond to general customer and special accounts inquires,
invoice questions, and customer issues and complaints.
6. Research billing issues.
7. Follow-up on customer inquires not immediately resolved.
8. Recognize, document and alert the supervisor of trends in customer
calls.
9. Other duties as assigned.
"Medigroup / South Florida Prepaid Clinics" June 2004 - August
2007
Customer Service Representative Miami, Florida
1. Receive customer service phone calls.
2. Solve customer complaints and issues.
3. Arrange appointments with contracted and non-contracted
physicians.
4. Receive providers calls for eligibility and benefits.
5. Service Agents in all marketing material.
6. Manage customer service call log on a daily basis.
7. Updating and maintaining monthly web page.
8. Coordinate welcome package for new members.
9. Resolve claims issues for members and providers.
"Oracle" June 2000 - January 2004
Marketing Coordinator
Bogota, Colombia
1. Coordinate database actualization of clients, prospects and
business partners.
2. Coordinate the creation of the technological skeleton of clients
and prospects.
3. Organize big and small events, coordinated advertising material,
coordinated marketing strategies, managed database, follow up of
clients and prospects.
4. Follow up of leads generated in events.
5. Coordinate direct mail campaigns.
"Open Systems" January 1998- May 2000
Marketing Assistant Bogota, Colombia
1. Created database of possible clients out of Colombia.
2. Marketing analysis of possible clients.
3. Attended clients necessities.
EDUCATION
Politecnico Grancolombiano - University August 2000
Majored in Marketing and Advertising Bogota Colombia
SKILLS
Excel
Word
Power Point
LANGUAGES
Fluent in English and Spanish
PERSONAL REFERENCES
Kendra Rinaldi
Nicole Krammer
WORKING REFERENCES
Pamella O'Donnell
Carey South Florida
Controller
Contact this candidate