Customer Service Manager

Erica Jordan

**** *'Connor Street

Mobile, Alabama 36617

251-***-**** Home

251-***-**** Cell

Email: *.****.****@*****.***

OBJECTIVE

A position in a results-oriented company that seeks an ambitious and career

conscious person where acquired skills and education will be utilized

toward continued growth and advancement.

SKILLS PROFILE

. Offers 10+ years of experience in clerical, management, and retail

store operations

. Extremely experienced and comfortable using office equipment and

computers

. Capable of prolonged physical activity, fast problem solver, ability

to meet deadlines and efficiently work with others

. Can become very knowledgeable of policies and procedures once trained

. Excellent organizational, analytical, and interpersonal skills

. Courteous, professional, and dependable with a strong customer service

background

EMPLOYMENT HISTORY

Swift Worldwide Resources Mobile, AL

June 2010-Present

. Deepwater Horizon Response Operator

Work closely with the U.S Coast Guard concerning incidents related to

the Gulf of Mexico oil spill.

. Actively involved in the response efforts by answering all oil

sightings & wildlife distress calls

. Compile and distribute data retrieved through the Situation Call

Center using Microsoft SharePoint

. Allocate critical information to necessary state branches in a timely

manner

. Formulate Excel spreadsheets summarizing data collected through the

Situation Call Center

. Organize and update check-in reports using Incident Action Plan

Software (IAP)

Franklin Primary Healthcare Center Mobile, AL February 2010-

June 2010

. Switchboard Operator

. Answer, transfer and direct incoming calls using a computerized

database for information access

. Give routine, non-interpretative information on request and keep

updated on center activities to respond to and provide callers with

current center information

. Perform simple clerical tasks

TitleMax Mobile, AL

December 2005-February 2010

. Store Manager

. Manage total store level operations, including staff hiring, training,

evaluation and work schedules

. Responsible for all preparation of contracts, titles and auto loans

. Handle budget planning and tracking, accounting and payroll

Fashion Cents Mobile, AL

March 1989-August 2000

. Store Manager

. Manage total store level operations, including staff hiring,

training, evaluation and work schedules

. Handle budget planning and tracking, accounting and payroll

. Coordinate inventory control, receiving; merchandising (plan-o-grams)

and store maintenance

City of Mobile Museum of Arts Mobile, AL June 2002-

February 2005

. Office Assistant

. Organize and register patrons for tours and group events

. Greet visitors; conduct tours as needed, provided basic information to

visitors

. Answering telephones and intercoms, taking messages, responding to

inquiries, giving directions to call museum, providing comprehensive

secretarial and clerical support to center staff and management

City of Mobile Council Office Mobile, AL February 2000-June

2002

. Office Assistant

. Organize, process, and deliver confidential documents to City Council

Board Members

. Responsible for communication between press and media

. Answering telephones and intercoms, taking messages, responding to

inquiries, giving directions to city offices, providing comprehensive

secretarial and clerical support to City Council Board members and

staff

ITT Career Training Center

. Computerized Business Services

. Obtained Certification

John L LeFlore High School

. Years attended 1985 to 1989

. Completion of High School Diploma

References: Available upon request

Contact this candidate