Customer Service Sales

Phawnta Avery

*** *. ******** ***. ***. A, Alhambra CA 9180 / 626-***-****, 626-***-****

/ *.******@**.*******.***

EDUCATION

International Academy of Design & Technology Tampa, FL

Bachelors of Fine Arts, Fashion Design and Merchandising Graduation: June

2008

Bauder Fashion College Atlanta, GA

Associate of Fine Arts, Fashion Design Graduation: June 2003

INDUSTRY EXPERIENCE

Diane dal Lago Tampa, FL

Design Assistant Intern 03/08 - 06/08

. Worked with designer to create and develop new crystal embellished

designs and generated trend reports from internet research.

International Academy of Design & Technology Tampa, FL

Designer/ Dresser 06/08

. Attended planning meetings and designed 1 outfit showcased in the

fashion show.

Capital One Finance Tampa, FL

Collections Auto Loan Associate/Customer Service Representative 01/06 -

11/07

. Maintained excellent customer service for inbound and outbound

calls.

. Set up payment transactions authorized by customers and assist with

billing inquires

. Trained and mentored new employees.

. Entered data for customer accounts into computer system.

Victoria's Secret Tampa, FL

Sales Associate 10/04 - 03/07

. Completed sales transactions and used suggestive selling

techniques.

Dillard's Tampa, FL

Sales Associate/Visual Merchandiser 02/05 - 07/05

. Provided customers service over the phone with merchandise orders.

. Generated weekly reports for inventory and stock of merchandise.

Rayford's Computer Services Fayetteville, NC

Administrative Assistant 05/96-09/00

. Provided secretarial services for the owner of the company.

. Composed correspondence and memos on a daily basis.

. Generated client reports.

. Scheduled and maintained multiple calendars.

. Performed administrative tasks such as faxing, photocopying, and

answering phones.

. Acted as a liaison to other corporations.

Grant & Weber Calabasas, CA

Accounts Receivable/Customer Service/Collections 10/2009-April

2010

. Answer multiple inbound and outbound calls daily

. Process medical insurance, bankruptcy, and charity forms

. Collect on past due medical accounts

. Process payment transactions upon customer request

. Perform administrative duties such as sending letters, faxing, and

copying

SKILLS

Microsoft Word, Excel, PowerPoint, Outlook, Access, Lotus Notes,

PeopleSoft, Internet, Gerber (CAD), Adobe Illustrator, and Adobe Photoshop

and QuickBooks.

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