Customer Service Medical Assistant

Toya Heywood

**** ******* ***** ********, ** ****3 Cell 678-***-****

***********@*****.***

Objective

To obtain a position as a Medical Assistant/Customer Support who is

committed to providing excellent patient and customer care, and takes

initiative in setting goals and accomplishing them

Skills

Great ability to effectively present information in one-on-one and small

group situations to clients and other employees of the organization

Strong ability to communicate effectively and clearly (both written and

oral communication)

Remarkable ability to interact effectively with other employees in all

levels of the organization as well as with the general public

Excellent basic clerical and computer skills, such as Micro Soft Word,

Excel, and Power Point

Ability to lift up to 40 pounds and push up to 200 pounds on wheels

Detailed orientated, dependable, type 30-35wpm, and excellent

organizational skills

Demonstrated ability to work in a busy clinic and multi-program environment

PROFESSIONAL WORK EXPERIENCE

Medical Front Desk Assistant

. Screened and prioritized a high volume of calls, manage medical records

and collect patient co-payments

. Managed the front desk area of manual and computerized scheduling,

billing, and medical/insurance records management, including major

carriers and Medicaid

. Processed an average of 500 patients on a weekly basis for fast-paced

general practice, verified insurance, schedule appointments under Medicat

soft ware, and assist in new extern trainees.

. Scheduled patients' medical screenings and following up with results

. Mixed Medication for injections, as well as Chef Complaint's

documentations Height/ Weight/ Visual Acuity Throat cultures, Urinalysis

and other routine in-house laboratory procedures

. Assisted staff nurses with initial assessment of patients upon admission;

reported changes in patients' conditions and other matters of concern for

immediate resolve

. Administered injections, perform venipuncture, finger stick, and prepare

specimens for lab transport

. Draped patients with covering and positions instruments and equipment.

Prepare treatment rooms for examination of patients

Customer Service

. Received and posted payment via cash, credit cards, vouchers and

automatic debits

. Inspected equipment for cleanliness and assuring that they are functional

for use

. Checked draw before and after the end of each shift

Administrative Assistant

. Studied management methods in order to improve workflow, simplify

reporting procedures and implement cost reductions

. Analyzed recordkeeping systems, forms control, office layout, personnel

requirements, budgetary requirements and performance standards to create

new systems and revise established procedures

. Analyzed jobs to delimit position responsibilities for use in wage and

salary adjustments, promotions and evaluation of workflow

. Reports included time-and-attendance records, terminations, new hires,

transfers, budget expenditures

. Handled 8 multi-phone lines, and maintain office appearance

. Notified or located customers with delinquent accounts and attempts to

secure payment

Employment history

11/00-12/04 Collection/Receptionist Heiligs Meyers Furniture

New Bern, NC

02/05 - 08/08 Administrative Assistant John D Wallace

Ministries New Bern, NC

12/08 -05/09 Customer Service Chick-Fil-A

Lithonia, GA

07/09 -04/10 Medical Assistant South Dekalb Pediatrics

Conyers, GA

04/10 -07/10 Medical Assistant Sulton Pediatric Group

Lithonia, GA

Education/sPECIAL TRAINING

Sanford Brown College, Medical Assistant Certification

License: Certified Cardiopulmonary Resuscitation, American Heart

Association Expire June 2011

Contact this candidate