Customer Service Manager

Emily Rufca

**** ******* **, ****** ** ***** *

*****.*****@*****.*** * 817-***-****

OBJECTIVE: Obtain a position as a team-player in a people-oriented

organization where I can further my professional experience in a

challenging environment demanding strong technical, organizational, and

interpersonal skills to achieve corporate goals.

SUMMARY OF QUALIFICATIONS:

. Proficient with Microsoft Office and computers in general

. Experienced manager, leader, and team player

. Pro-active communicator with the ability to find and solve problems

quickly

. Quick learning capability and an undying readiness for a challenge

EDUCATION: Bachelors of Business Administration with an emphasis in

Finance; December 2009

. Texas State University- San Marcos

. Certificate in Latin American Business

ACHIEVEMENTS:

. Licensed General Lines Agent of Insurance

. Series 7 and 63 Investment Licenses

EXPERIENCE:

Financial Services Representative Jan 2010- Present

TD Ameritrade, Fort Worth TX

. Serving as the main communication link between the company

and clientele

. Consistently working with clients to satisfy their needs

and wants while keeping the company's best interests in

mind

. Supporting customers with a great comprehension of company

protocol combined with vital investment and stock market

knowledge

Intern Sept 2009- Dec 2009

Mom's Best Friend Agency, Austin TX

. In charge of preparing to launch the new division of business

within the company

. Involved researching target markets, demographics,

competitors, pricing, etc.

. Investigated legal issues pertaining to the new business,

paperwork required, and changes to existing policies

. Created websites, newsletters, and pamphlets promoting the

agency

Intern May 2009- Aug 2009

Northwestern Mutual Financial Network, Austin TX

. Started and built up my personal business with meeting

clients constantly, performing financial needs analysis,

and assisting them in any way possible

. Gained time management skills while engaging in an office

environment daily

. Sharpened and expanded my knowledge of financial tools and

their benefits

Teller Sept 2008- May

2009

Bank of America, Austin TX

. Worked in teams frequently as both a teammate and manager to achieve

a group goal

. Large emphasis on customer service and constantly striving to delight

customers both interactively and through technical efficiency

ACTIVITIES:

. Renegade Roses, Rugby Auxiliary Club: Vice President, 2008-2009 &

President, 2007-2008

o Managed around 50 members at all times, while becoming skilled at

leading, mentoring, and delegation

o Acquired communication skills for both downward communication to

members as well as various channels and affiliates outside the

organization

. Financial Management Association, 2008-2009

. Phi Eta Sigma National Honor Society

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