Customer Service Representative

Nichole M. Tyska_________________________________

**** ** ***** ***, ********* OR 97007 (541)

***-****

OBJECTIVE: Position where I can use my communication, organizational, and

writing skills.

QUALIFICATIONS:

Excellent customer service and communication skills. Highly developed

phone skills gained through 10 months experience with VW Credit, Inc., as a

customer service representative in the customer care department. Adept at

working in high-paced, diverse environment requiring teamwork, the ability

to handle conflict, problem solving expertise. Knowledge of research

techniques, ability to compile research for composition. Expert level

experience with written communication, with great skills in record keeping

and filing management.

Proficient in the use of Microsoft Word and Outlook, Citrix software,

and internet search techniques. Additional experience with Microsoft Excel,

PowerPoint, and some Access.

EDUCATION:

B.A. - English Literature, Linfield College - 5/2009 - 3.86 GPA, Cum

laude.

EXPERIENCE:

VW Credit, Inc., Hillsboro, OR. (Staffing Partner Through Express

Employment Professionals)

-Customer Care Department 10/2009 - Present

Customer Service Representative: Assist VW and Audi customers, other

financial institutions, and dealerships by answering their questions

pertaining to automotive loans, leases, financing, and lien holder

information and requirements. Responsible for collecting payments, making

payment arrangements, management and assistance of loan accounts, including

answering questions dealing with taxes, titling, registration, lease-end

requirements, and termination of accounts. Handle approximately 50-60 calls

or more per day, monitoring previous accounts, contacting outside

institutions to assist customers, and provide timely resolutions for any

problems customers may have. Maintain top-level Call Quality for service,

and high compliments from customer satisfaction surveys. Assisted in

several focus groups for departmental improvements, made corrections to

policy documents and procedural website.

Linfield College, McMinnville, OR.

-English Department 2/2008 - 5/2009

Receptionist: Assisted eight professors in maintaining the main

office of the English Department, printing worksheets, sending and

delivering mail, creating grade sheets, grading papers, answering phones,

printing and fax work. Handled computer and printer issues, worked with

outside departments, and assisted students with using the office.

-The Linfield Review 5/2007 - 5/2008

Copy Editor: Edited all stories and text in the 16-page, weekly issue

of the college newspaper, while writing approximately two stories a week.

Assisted the four section editors with aesthetics and layouts of stories

and photographs. Worked with writers to improve communication skills. Won

first place at the ONPA awards for headline writing, shared with co-copy

editor.

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