Customer Service Representative
Resume:
Hsiao-Chan (Stacy) Yang
Fort Worth, Texas 76137
Email: ********@*****.***
Education
University of Texas at Arlington-AACSB
Bachelor of Business Administration; Management
Completed 98 hours of 122 hours
Anticipate graduating May 2011
Tarrant County College
Associates of Arts; General; 2005
Experience
Autobahn, Fort Worth, TX
Customer Service Representative
August 2008 to October 2008
. Provide customer service
. Set up appointments to have cars serviced
. Survey calls made to customers for feedback
Citifinancial Auto, Bedford, TX
Administrative Technician II
July 2007 to July 2008
. Receive incoming/outgoing mail.
. Check, ship, book and track auto contracts for two loaning
centers.
. Insure accuracy of booking loans and assisting management.
. Fax, copy, and file contracts/documents.
. Navigate in an AS400 program.
Randstad Staffing, Bedford, TX
Temporary Clerical Help
February 2007 to July 2007
. Verify and input accurate loan information for booking.
. Assist team members and perform clerical duties such as internet
navigation, faxing, copying, and operating multi-phone lines
Centralized Showing Services, Euless, TX
Team Leader
January 2003 to December 2007
Promoted from Customer Service Representative to Team Lead (July
2005 to December 2007)
As Team Lead supervised the call center performance by:
. Maintaining quality control by providing excellent employee customer
service training
. Advised employees concerning areas requiring career development
improvement
. Overseeing employee attendance, call volume, and answer times
. Implementing employee disciplinary action as needed
. Handled escalated customer concerns/issues and employee schedules
. Assisted management to find solutions to challenges of policy and morale
Customer Service Representative (January 2003 to July 2005)
. Duties include: Inbound/Outbound calls, data entry, appointment setting
for real estate agents, provided quick, courteous and accurate property
information
Four Seasons, Grapevine, Texas
Assembler
January 2002 to December 2002
. Parts Assembler for remanufactured car compressors
Skillman Wok, Haltom City, Texas
Cashier/Hostess and Food Handler
June 1999-June 2001
. Handling cash
. Inputting delivery and pick up orders on the computer
. Greet customers
Technical Skills
Microsoft Word, PowerPoint, Excel, 10-KeyType, 10-key by touch, multi-
tasking, Multi-phone lines, Punctual, Internet navigation/ research
References available upon request
Contact this candidate