Customer Service Sales
Resume:
Amanda M. Denham
*** *** ****** ******, ** *****
******.*.******@*********.***
EDUCATION
San Diego State University
Masters in Public Administration
Criminal Justice Emphasis
GPA: 3.94
January 2008 May 2010
University of San Diego
Bachelor of Arts in Sociology
Political Science Minor
Summa Cum Laude Honors, GPA: 3.85
Phi Beta Kappa Membership
September 2003 January 2007
PROFESSIONAL EXPERIENCE
Human Resources
Consistently serve as a strategic business partner for the store and region, identifying key areas of
opportunity and development among current and new employees and managers
Able to identify and hire the best talent using Nordstrom recruiting systems and tools
Well versed in essential components of California and US legal labor guidelines, as well as
Nordstrom compliance expectations
Regularly facilitate New Hire Orientation, ensuring all new employees clearly understand and are
able to embrace the Nordstrom culture
Management
Experienced in taking ownership of the direction of the sales floor and team
Utilization of a variety of sales reports to analyze and direct business decisions
Organize and run a highly effective $6.7 million annual volume sales floor
Efficient in conducting performance evaluations and reviews, including Coaching Guides,
Opportunity Checks, Pay Period Chats, and Annual Performance Reviews
Experienced in running and coordinating department meetings and customer events
Able to analyze problems within the staff and implement efficient and productive solutions
Experienced in coaching staff to reach goals and achievements such as Pacesetter, Top Tier, and
Customer Service Allstar
Mentor for the Future Nordstrom Leader Program
Customer Service
Serve customers in a manner consistent with the Nordstrom inverted pyramid guidelines, whereby
customer service is the priority
Effectively communicate with customers, coworkers, regional merchandisers, and buyers
Work through issues presented by customers and provide recommendations and resolutions that are
satisfactory for the customer and company
Communicate product knowledge in a manner that is both informative and effective
Develop relationships with a variety of vendors and company counterparts to ensure strong,
positive business relations and continuous knowledge growth
Amanda Denham, Page 2
Sales Results
Consistently above the department average for performance in volume, multiple sales, units per
transaction, and personal trade
Experienced in developing lasting relationships with customers and driving business through these
relationships
Member of the Fashion Valley Core Selling Team
Information Technology
Ability to proficiently use Oracle HRMS, Taleo, Pathlore, Report Center, Actuate
Ability to proficiently use Microsoft Word, Excel, Publisher, PowerPoint and Outlook as
communication mediums
WORK HISTORY
Nordstrom Escondido Nordstrom Fashion Valley
Human Resource Manager (Interim) Human Resource Assistant
Escondido, CA San Diego, CA
July 2010 present September 2009 June 2010
Nordstrom Fashion Valley Nordstrom Fashion Valley
Salon Shoes Department Manager First Assistant Salon Shoes Manager
San Diego, CA San Diego, CA
December 2007 August 2009 July 2007 December 2007
Nordstrom Fashion Valley Nordstrom Fashion Valley
Assistant Salon Shoes Manager Salon Shoes Sales Associate
San Diego, CA San Diego, CA
August 2006 – July 2007 September 2004 August 2006
Nordstrom Crossroads Plaza America Reads
Women’s Shoes Sales Associate Elementary School Tutor
Salt Lake City, UT San Diego, CA
June 2004 September 2004 August 2003 May 2004
Nordstrom Fashion Place
Men’s Shoes Sales Associate
Murray, UT
May 2003 August 2003
AWARDS & HONORS
Academic
Phi Beta Kappa Membership
Summa Cum Laude Honors
Phi Alpha Delta Membership
University of San Diego’s Dean’s Scholarship
Bishop Maher Catholic Leadership Scholarship
Sanofi Aventis Scholarship
John Fowler Graduate Endowed Scholarship in Public Administration
Professional
2006 Selling Department of the Year, Nordstrom Fashion Valley
2006 #5 Corporate Ranking Salon Shoes, Nordstrom Fashion Valley
2008 #4 Corporate Ranking Salon Shoes, Nordstrom Fashion Valley
Nordstrom HR Compliance Certification
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