Quality Assurance Administrative Assistant

Lisa Melvin

***** ****** ***

Warren, MI *****

Cell: 586-***-****

Email: *********@*******.***

OBJECTIVE

To gain employment in an office position that will utilize my

excellent organizational skills while giving me the opportunity to

gain knowledge and experience in a growing and stable company.

QUALIFICATIONS:

Microsoft Office, Lotus Notes, SAP, invoicing, data entry, ability

to prioritize and work under pressure. Skilled at learning new

concepts quickly. Office management, project management, staff

supervision and training, record keeping,

EXPERIENCE:

07/10 - Present Ceratizit, Warren, MI

Order Entry/Invoicing

. Check inventory for stock and location of material

. Determine delivery time

. Check pricing of material and apply discounts if applicable

. Process open orders using SAP

. Prepare shipping documents

. Prepare customer invoices for products shipped

. Maintain customer master database in SAP

08/02 - 06/09 RDA Group, Bloomfield Hills, MI

Research Analyst II

. Managed several weekly, monthly, and quarterly customer

satisfaction and loyalty reports, including verifying accuracy

of all published data.

. Managed Ford Motor Company's survey process integrity program,

including identification and investigation of non-

conformities, client communication, and reporting.

. Coordinated with production departments on mail and web survey

program fielding and data capture to monitor quality and

timeliness.

. Assisted with focus group project recruiting, facility

rental, dissemination of incentives, and other logistics.

. Directed survey customer help desk, providing assistance

to customers in completing web surveys and investigating

survey issues.

08/99 - 08/01 Various Employment Agencies

Clerical /Administrative Assistant at Baker Furniture through Corporate

Staffing (6 Months)

. Provided administrative support to production scheduling,

engineering, purchasing and inventory departments.

Head Merchandise Processor at Sovereign Sales through Adecco (3Months)

. Supervised 15 to 20 employees.

. Production Scheduling.

. Performed quality assurance on product and packaging.

Data Entry/Document Scanning at Lason through Remedy Staffing and Infotek

(15Months)

. Entered data into the computer system while maintaining

speed and accuracy standards.

. Performed quality control on scanned documents.

11/95 - 02/99 R. L. Polk & Co., Grand Rapids, MI

Enumeration Manager

. Hired, trained and supervised up to 20 employees to perform

telephone and field interviews.

. Organized work to be performed by telephone and field

interviewers pertaining to updating the city directory for 5

western Michigan cities.

. Monitored and evaluated performance based on quality and

production standards.

. Worked with local municipalities to acquire utilities and

set up remote offices.

. Completed reports, payroll and other personnel documents.

EDUCATION:

University of Phoenix - 2010

Bachelors of Science in Business

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