Customer Service Human Resource
Resume:
Tamarah Dormevil
Brooklyn, NY 11236
**************@*****.***
OBJECTIVE
To obtain a position as a Human Resource Assistant, which will require me to apply my business
experience and education to assist the company in the accomplishment of its goals.
EDUCATION
Monroe College, Bronx, NY
Bachelor of Business Administration Graduated: June 2010
Major: Business Management Minor: Human Resources
Associate of Hospitality Management Graduated : April 2009
Relevant Coursework: Human Resource Management, Benefits, Labor Relations,
Recruitment and Selection, Business Law, Psychology
PROFESSIONAL EXPERICENCE
Mutual of America, New York, NY June 2008- present
Client Service Specialist
• Maintains employee’s personal information and protect operations by keeping personal data
confidential.
• Create procedure manuals to train new hires and service staff.
• Ensure that we are in compliance with the laws established for the financial industry.
• Process enrollments, terminations, withdrawals, and other routines claims and administrative
transactions.
• Work with regional field office consultants on answering client’s questions on products and
services.
• Run daily reports to reconcile premiums and other benefits plans.
• Fax and email documents to our regional field office managers.
Senior Cash Processor May 2007- June 2008
• Performed an in-depth analysis of pension contributions received by Mutual of America.
• Processed contributions made to the 401k, 403b, Ira, and TDA plans.
• Monitored and reported systemic issues that impacted processing.
• Maintained and organized files.
• Copied and scanned documents unto our Onbase system.
• Maintained client’s records and filing databases.
St. Nicolas Summer Youth Employment, Brooklyn, NY June 2006-September 2006
Assistant Supervisor
• Supervised and trained 20-25employees.
• Tracked and monitored employee attendance records.
• Responded to employee inquires and insured that employees appropriately carried out specified
duties.
• Ensured a safe and secure work environment.
• Coordinated and conducted team building activities and workshops.
• Recruited and interviewed applicants for the summer program.
SKILLS AND QUALIFICATIONS
• Proficient in Microsoft Word, Excel, Access, Outlook.
• Exceptional organizational and administrative skills.
• Strong communication skills and learning ability.
• Customer service oriented with great interpersonal skills.
• Ability to multi-task and prioritize.
Association Memberships:
• Member of the Society for Human Resource Management.
Languages:
• Fluent in Creole
Contact this candidate