Administrative Assistant Medical

Elizabeth McMillan

**** ********* ****, ***. *** Dallas, Texas 75287

517-***-****

********.*********@*****.***

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Education: Ross Medical Education Center Lansing, Michigan

Medical Assistant Certificate Graduation: December, 2008

Siena Heights University Adrian, Michigan

Bachelor of Arts Graduation: May, 2005

. Major in Psychology; Minor in Art

Experience: Eaton Rapids Medical Center Eaton Rapids, Michigan

Administrative Assistant for Laboratory / Infection Control May

2010 to August 2010

. Created and reformatted policies and procedures for both

laboratory and infection control departments

. Performed quality control audits on phlebotomists

. Researched any contaminated specimen issues

. Followed up on any post surgery infections

. Reformatted and created forms and letters for various needs

. Sorted and distributed mail

Advanced Osteopathic Health - Dr. Nebbeling Lansing, Michigan

Front Office Manager May, 2009 to May 2010

. Helped answer any questions or concerns for any patient as

well as provided information on treatments and therapies

. Entered patient information and scheduled appointments

. Handled any patient record request submitted

. Assisted the doctor with any patient procedures and

obtained vital signs of patients when needed and

disconnected intravenous drips when needed

. Formulated therapy programs for patients to follow

. Prepared and shipped supplement orders as well as provided

information on the benefits of the supplements

. Helped to transition from a paper system to a computer

system on E-Health Pro

. Received and recorded patient payments and monitored

patient balances

. Completed a patient count for different procedures and

calculate sales each month

. Called labs or hospitals to acquire records for patients

. Provided super bills and billing codes to patients to

submit to their insurance companies

First National Bank of America

East Lansing, Michigan

Telemarketer May, 2008 to May, 2009

. Assisted homeowners in the selling of their private

mortgages

. Responded quickly in being helpful and friendly to the

homeowners

. Knowledgeable of the selling process of private home

mortgages

Skills: Computer skills

. Proficient in Microsoft Office, Word, Excel, PowerPoint,

Outlook, and E-Health Pro

. Knowledgeable in Access, and SAP

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