Customer Service Representative
Resume:
Holly Hague
Merriam, KS *****
*****.*****@*****.***
Summary of Qualifications:
Dynamic secretary with exceptional clerical skills, proficient in Microsoft
Office applications, types 69 wpm with strong 10-key abilities. Strong
attention to detail in the preparation of proposals, legal documents and
business letters. Outstanding interpersonal skills and the ability to
effectively communicate with a diverse group of internal and external
customers in a variety of employment settings.
Skills and Abilities:
. Managed work process and flow utilizing spread sheets, experienced in
processing form letters in a timely and accurate manner
. Types proposals, contracts and letters addressing customer service
issues
. Processed incoming mail and electronic fax mail, using computer files
to sort and direct mail to various departments
. Proficient in the use of Microsoft Office applications, specifically
in Word and Excel
. Team player working with others to accomplish a common goal and
maintain a harmonious workplace
. Eager to take on additional responsibilities and learn new skills
Attributes:
. Adaptable and flexible, able to juggle multiple projects
simultaneously and adjust to changing deadlines and priorities in a
timely and professional manner
. Self-directed, developing own ideas and following them through to
completion, willing to exceed personal and company expectations
. Strong work ethic and positive attitude
Employment Experience:
Farmers Insurance 2001-2009
Text Processor - Processed form letters and changes to policy declaration
pages for assigned risk policies. Also kept track of work flow using Excel
spread sheets. Processed incoming paper and fax mail for several
departments.
McGraw-Hill/F. W. Dodge Division 1986-2000
Customer Service Representative - Started out as a report typist in 1986
and was promoted to secretary in the sales department after two years. By
1998 was promoted to customer service representative with secretarial
skills. Processed contracts, typed reports and correspondence, did filing,
data entry, credit collecting, and kept track of sales representatives'
schedules. Also answered customers' questions on the phone and in person.
Education:
Johnson County Community College
Associate Arts Degree in Business Communications
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