Human Resources Quality Control

PATRICIA D. HOWARD

**** ******** *****

Houston, TX 77016

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Home: 832-***-****

*****.******@*****.***

SUMMARY

A dependable and versatile secretary with experience in many facets of

office management in large and small businesses. Proficient in the

administrative/clerical support field with particular skill in

organization. Work well independently and in teams. An honest and

hardworking team player who learns quickly and pays attention to detail and

produces quality work. A creative self-starter who values excellence and

is result-oriented. Skilled in Microsoft Office, Lotus Notes, Internet and

Outlook email.

PROFESSIONAL EXPERIENCE

UNITED STATES CENSUS BUREAU, Houston, TX

2010-2010

Re-Interview Enumerator - Census 2010

. Re-interviewed U.S. citizens to verify that information obtained is

accurate for: NRFU, MaRCS and VDC's. Temporary assignment (May 26,

2010 to July 30, 2010).

. Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws. Explained the purpose

of the census interview, answered residents' questions, elicited

information following a script, and recorded census data on forms.

. Assessed quality control levels on selected addresses, determined

which samples passed or failed, and maintained records for quality

control verification.

. Complied with accuracy standards while maintaining high production

rates.

CENTERPOINT ENERGY, Houston, TX

1986-2007

Secretary I

. Provided administrative support for Dispatching, Gas Control and

Mobile Data Departments. Provided accounting clerical support for the

General Accounting Department.

. Collected monies for all company-wide travel expense accounts that

were in arrears, resulting in 99% accounts settled.

. Coordinated System Application Program training for 300+ employees

within a tight timeframe, making sure everyone was capable of using

the new system after it launched.

EXXON COMPANY, USA, Houston, TX

1980-1983

Secretary, Level 14

. Provided administrative support for recruiting manager in the

Synthetic Fuels Human Resources Department.

. Assisted with recruiting chemical engineers for the Synthetic Fuels

project.

. Set up a system where all documents were complete and ready for making

an employment offer to a candidate during the closing of his/her first

interview; resulting in saving the company time, airfare expense and

eliminating second interviews.

SHELL OIL COMPANY, Houston, TX

1973-1979

Secretary

. Provided secretarial support for Chemical Engineering Department.

. Completed specifications and all required documents for half-million

dollar contract.

EDUCATION

. AS, Business Secretary, GPA 4.0, HCC Secretary Program, Shell Oil

Company, Houston, TX, 1976

. Total Hours: 3.0

. Pursued AS, Medical Secretary, minor Business Secretary, GPA 3.0,

Jefferson Community College, Louisville, KY

. Total Hours: 65.0

. Business, Computer and SAP courses, CenterPoint Energy University (CNP

University), Houston, TX, 2001-2007

. Completed numerous in-house courses at CNP University. Status:

Completed all courses with 4.0 GPA

. Occupational License / Certification: International Association of

Administrative Professionals, Houston, TX;

. Certified Professional Secretary, 2002

References made available upon request.

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