Administrative Assistant Customer Service

Donna M. Daniels

**** *. ******* ******, *** #*

Philadelphia, PA 19120

267-***-****

***********@*****.***

Objective

Skilled professional looking to pursue a career where my past experiences

can be utilized in a modern, professional and effective manner

Summary of Qualifications

. 4 years experience of working with faculty and staff in higher

education

. Continuously excelled within my department to contribute to

organization and support

. Detailed-oriented, initiative, excellent telephone etiquette

Education

Community College of Philadelphia, Wanamaker Scholars Program,

April 2008

Certificate of Completion in Medical Billing and Coding

Peirce College- Associate of Science, Business Administration,

Management December 2009

Peirce College- Bachelor's of Science, Business Administration,

Management June 2011

Employment

Administrative Assistant, University of Pennsylvania, Philadelphia, PA

January 2008- Present

. Provide administrative support for chair of the department of

Economics and 8 faculty professors

. Coordinate workshops

. Create department webpage and upload paper for each speaker -

update as information is received

. Make, confirm dinner and/or lunch reservations

. Prepare Travel and Expense reimbursement for workshop speakers

and for faculty

. Making travel arrangements for speakers

. Routine office work, including organizing and maintaining files

and records

Administrative Assistant, University of the Sciences in Philadelphia,

Philadelphia, PA

September 2004- September 2005

. Assisted students with solving problems

. Inputting Work-study payroll on a weekly basis

. Student Worker Supervisor and department staff back-up

. Scheduled appointments and room reservations for meetings in

event rooms

HR Administrative Assistant, Alevistar Group, Philadelphia, PA

November 2003-May 2004

. Worked with President of the company in recruiting new

employees

. Performed prescreening interviews, reviewed employment

applications

. Maintained accurate records, extensive filing, answered phones,

and data entry

. Scheduled appointments for testing and interviews, sorted &

distributed mail

Customer Service Representative, The Hartford, Ft. Washington, PA

March 2001-March 2003

. Answered high volume incoming calls, data entry

. Responded to telephone inquiries from customers regarding AARP

products and

services

. Reviewed financial activity on an account to ensure proper

application of monthly

payments

. Reviewed claim history files to locate and explain the status of

claims or

benefit consideration

. Provided members with an explanation of coverage and Medicare

limitations

Professional Experience

Contemporary Staffing Agency - Philadelphia, PA ? March 2003 -

December 2007

Registrar, HOPE Charter High School, October 2006-June 2007

Secretary, Temple University, May 2006-June 2006

Member Service Representative, Independence Blue Cross, November

2005-April 2006

Secretary, Temple University, September 2005-October 2005

Data Entry Operator, PECO Energy, September 2003-November 2003

Office Assistant, Drexel University, June 2003-August 2003

Accounts Payable Representative, Independence Blue Cross, March

2003- April 2003

Skills

. Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook,

People Soft, iManage, SLIQ, Argus, Caremark, Info care, Medical

Terminology, CPT, ICD-9 coding & Power School

. Typed correspondence, coordinated mass mailings and ordered

office supplies.

. Checked invoices against purchase orders; prepared financial and

statistical reports; Gathered, assembled checks and filed

financial data

. Highly organized, able to manage multiple tasks

. Able to prioritize and work in a high pressure deadline-

oriented environment

. Managed and maintained logistical and demographical information

rosters and transcripts

. Verified insurance eligibility via claims system to ensure

coverage; medical terminology also providing other specialty

service reviews.

Contact this candidate