Customer Service Sales
Resume:
Gwendolyn M. Marshall
**** ********** ***** *******-*****, NC 27105
? Mobile: 904-***-**** ? Email: able7a@r.postjobfree.com
Objective: To secure a challenging and productive position with a
prospering company, that will allow me to contribute my relevant experience
and educational skills to assist in empowering others.
WORK EXPERIENCE
Winston Salem State University, Winston Salem, NC March 2010-June 2010
Customer Service Generalist
. Requirements included: Working to accommodate the immediate needs of
faculty/staff, prospective, new, and returning students. Assisted with
Enrollment services in order to improve academic performance, student
success, retention, persistence, and 4-year graduation.
Super 8 Hotel, Clemmons, NC; November 2009
Receptionist
. Requirements included: Work primarily at the front desk by assisting
customers with new or existing reservations.
Academics Plus, Inc Goldsboro, NC; November 2008-February 2009; October
2009-January 2010
Leader Teacher
. Requirements included: Aided as a teacher with the company as an SES
(Supplemental Educational Service), helping students become
independent learners in a positive environment, as an after school
program.
American Express, Greensboro, NC; March, 2008- October 2009
Customer Care Professional
. Requirements included: Assisting customers for the OPEN Small
Business Network. Helping in all areas needed to accommodate them.
Winston Salem State University, Winston Salem, NC; March, 2007- April 2008
Telecounseling Lead/Financial Aid Counselor
. Requirements included: Informing students and parents of missing
documents needed to complete the verification process of financial
aid, by utilizing the Oracle Banner System. Also, provided general
information to assist the students and parents in becoming acclimated
to the whole higher education process.
Winston Salem State University, Winston Salem, NC; June, 2006-December 2006
Solutions Center Generalist
. Requirements included: Answering telephone calls from students and
parents that need general information regarding the college setting.
American Human Services, Thomasville, NC; December 2004-November 2006
Residential Counselor I
. Requirements included: Maintained a safe environment for the various
clients of the facility, during third shift (overnight awake
position). Prepared meals, took clients on outings, administered
medications, and made sure that the clients did not miss their mode of
transportation.
Bath & Body Works, Winston Salem, NC; October 2004-December 2004
Retail Sales
. Requirements included: Cashier/ Stock Clerk
Loretto Elementary School, Jacksonville, FL; August 2002-July 2004
Teacher
. Requirements included: Scheduled activities for youth ages 4-11,
prepared snacks, prepared incident reports (when needed), until their
parents arrived. It was a morning and after school Extended Day
Program.
McDonald's Restaurant, Wadesboro, NC; April 2000-May 2002
Cashier
. Requirements included: Cashiering and some light food preparation.
Education
WINSTON-SALEM STATE UNIVERSITY, Winston-Salem, NC; Dec 2006
Bachelor of Arts in Computer Graphics/ Concentration in Animation; Magna
Cum Laude Graduate
Honors
WSSU Dean's Academic Honor's List ~ Fall 2004 ? Fall 2005 ? Fall 2006 ?
Spring 2005 ? Spring 2006
National Honors President's List ~ Fall 2002 ? Spring 2003
National Principal Award 2000-2001
Certifications
Standard First Aid, Adult First Aid, Adult/Child CPR With Mask, Adult/Child
AED
Activities
Won book cover design for a local professor at WSSU.
Participated in Cine Olympics Animation, creating characters and editing
footage.
Assisted with WSSU Men's Basketball team, 2005 to 2006
Qualifications/Technical Skills
Good communication skills, both written and verbal
Excellent customer service skills
Outstanding work performance
Self-motivated, ambitious and energetic
Lotus Notes, Oracle, Drawing, painting, Microsoft Office programs, Quark
Express, Adobe Photoshop, IDVD, IMovie, Adobe Premier, Internet
References upon request.
Contact this candidate