Customer Service Sales

Gene Marosy

Warehouse Manager

Mobile: 214-***-****

Home: 972-***-****

Flower Mound, TX 75028

*******@*******.***

http://www.linkedin.com/in/genemarosy

Distribution / Operations / General Management / Buyer /

Inventory Control /Sales Management / Marketing / Customer Service

Career Preview

Self-motivated - Saw opportunity to start up business venture based on

assessment of market needs, moved quickly to initiate vendor

relationships before moving forward.

Customer-focused - Built wholesale distribution business based on a

personal approach to customer service; building strong customer loyalty.

Competency Driven - Stressed cross-training at all levels of company to

build competency among all employees.

Achievements / Professional Experience

Kleider Inc., Dallas, TX, 1988-Present.

Built private wholesale photographic equipment and supply distribution

company to seven employees with annual sales of $3M, while managing

independent sales force of twenty one.

President, 2006-2009

Vice President, 1989-2006

. Negotiated strategic alliance with former competitor to distribute

their 4,000 products, increasing total product line offering over 60%.

. Recruited independent sales force to represent company product

portfolio on a commission basis, initiated an aggressive telemarketing

campaign, resulting in a 60% increase in

company's dealer base within first year of operations.

. Renegotiated a lower "freight-of-all-kinds" (FAK-60) classification

for all the company's high

and mixed class shipments, reducing LTL shipping expenses by 32%.

Courted aggressive competition amongst outside carriers to rebid

existing freight tariffs.

. Reassessed LTL carrier efficiencies to specific traffic lanes and

designated pivotal carriers, thereby gaining a full-day in transit

time to key traffic lanes.

. Created company's first employee manual defining personnel

responsibilities and arbitration guidelines for resolving disputes,

which resulted in reduced "on the job" conflict.

. Ascertained benchmarks for daily output totals and held employees

accountable for attaining those benchmarks, eventually moving

employees from hourly wage rates. Instituted salaries,

effectively eliminating overtime pay from company's payroll.

. Developed a discount structure to win over an underperforming key

account, while still

achieving a 30% gross margin, resulting in increasing account's annual

purchases from

$13K to $122K, increasing annual net profit for this account 828%.

. Structured a combination of price and dating incentives to pursue a

competitor's account,

winning over buyer's business and posting first year annual sales of

$47K.

. Implemented new IT solution to accommodate explosive business growth

and call center

activity, achieving a 59% monthly savings for the company.

Education

Hillsdale College, Hillsdale, MI., Business Administration, Completed 83

hours

Henderson State University, Arkadelphia, AR., Completed 18 hours

affiliations

Photo Marketing Association

Board of Directors, Southwest Region, 2007

Crossroads Bible Church, Double Oak, TX.

Life Skills Prison Ministry, Volunteer Chaplain, 2009-Present

Summer Studies, Creative Writers Guild Director, 2009

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