Customer Service Engineering
Resume:
Alexander Declama
**** ******** **. *******, ** *4555
********@*****.***
Objective
Gain drafting experience in preparation for an engineering career while completing my
Mechanical Engineering degree.
Skills
• 2D Drafting – AutoCAD 2006 – 2010
• 3D Drafting – Autodesk Inventor 2010, ProEngineer, Google SketchUp
• Simulation – MATLAB 2007
• MS Windows, MS Outlook, Word, Excel and PowerPoint
• Adobe Photoshop
Education
Georgia Perimeter College
Engineering, 2007-2010
University of Oklahoma
Engineering, 1999-2003
Dunwoody High School, National Achievement Scholar
Graduated May, 1999
Work Experience
Ammonia Safety Management (Roswell, GA) 01/2008 – 08/2010: Project Associate
• Process Safety Management consultant for the industrial ammonia refrigeration industry.
• Write OSHA compliant operating procedures for industrial refrigeration equipment.
• Perform thermodynamic heat transfer capacity calculations.
• Perform mechanical integrity audits on process equipment.
• Create and modify refrigeration plant schematics in AutoCAD.
o Block Flow Diagrams, Piping & Instrumentation Diagrams
The Cheesecake Factory (Alpharetta, GA) 08/2005 – 12/2003: Server, Baker, Cashier.
• Restaurant industry, strong customer service focus. Cash handling responsibilities,
including accountability for a substantial cash drawer.
Convergys Corporation (Oklahoma City, OK) 03/2003 – 03/2005: Customer Service
Representative
• Use of intranet-based customer contact system to provide 1 st rate customer service, billing
and Tier 1 technical support for DirecTV in a fast paced, time oriented inbound call
center environment.
NASA Dryden Flight Research Center (Edwards AFB, CA) 10/2000 – 12/2000: Student Intern
• Operations Engineering Department Intern
• CAD support and test flight observation for the X-45 Unmanned Combat Air Vehicle
program, F-15B testbed aircraft, Aeroelastic Wing project, and the various support
aircraft in use at NASA.
References available upon request
Contact this candidate