Administrative Assistant Data

***** ** **** ***. ***** Fl *****

Phone 786-***-**** . E-mail *****@******.***.***.***

Kevin K. Chan

Objective

To obtain a challenging position utilizing and expanding my

knowledge of computer hardware/software, by delivering products

for consumption, and advancing my leadership and teamwork

abilities.

Education

Florida International University Miami/FL

Bachelor of Science in Computer Information Systems/Minor in

Business 04/10

Cumulative GPA 3.5 Cum Laude

Member of the Association for Computing Machinery

Work Experience

EAC Consulting

Miami /FL

IT Support Specialist Intern

7/10-Current

Setup user workstations with all the programs and utilities

needed to do their job.

Utilize Active Directory and grant user permissions

Remote desktop support

Troubleshoot and solve client computer conflicts

Perform hardware repairs on desktops, laptops and printers:

including replacement of hardware or rebuilding the whole

computer from new parts.

Provide phone and email support to remote users.

Set up Microsoft outlook and other Microsoft utilities.

Provide support for network and wireless network problems.

Utilized linux and other open source products to recover data

from failing hard drives.

Ensure workstations have latest patches, updates, antivirus,

spyware, etc.

Windows Server 2008

Security Alliance Miami/FL

Security Guard 08/06 - 08/07

Controlled closed circuit security cameras and other

surveillance equipment

Wrote daily incident and general activity reports to include

official memorandum

Secured a perimeter assigned within a neighborhood

Interacted with a variety of people and provided customer

services to include navigation support and basic vehicle

repairs

Adecco Workforce Solutions

Miami/FL

Administrative Assistant 01/05 - 03/05

Analyzed logistical problems, gathered pertinent data, and

devised solutions primarily for the shipping industry

Gathered and organized customer data into an internal database.

Communicated effectively orally and in writing using my

knowledge of Spanish and Cantonese

Sun Surveys Miami/FL

Data collector

01/04 - 12/05

Collected data via human interaction to be used to guide

marketing, advertising and political campaigns

Organized collected data into databases for consumption by

clients

LaNGUAGES

Native in Spanish, English, and Cantonese.

Computer Literacy

Capable of writing complex programs in Java

Fluent in various Linux operating systems

Knowledge in computer hardware/software support

Capable of writing programs in Visual Basic, VB.Net

Adobe Photoshop

Windows 95/98/2000/XP/Vista/7

Microsoft Word, Excel, PowerPoint

Knowledge in SQL queries

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