Customer Service Human Resources

Actively seeking key a role with in a growth-oriented company offering

opportunity for advancement and professional development, and drive to meet

or exceed corporate objectives

Highly motivated, self-directed professional with years of experience in

maintaining a fast-pace and pivotal role in dynamic environments. Detail-

oriented and flexible individual with strong organizational skills, and the

ability to work effectively under pressure and stress. A known self-

starter; strives for work proficiency through self-initiated upgrading of

work skills. Superior organization and communication skills, committed to

personal and professional growth. Equipped with excellent work ethic;

possess strong sense of responsibility and leadership with commendable

track record of dependability, pooled with absolute integrity.

Core Competencies

Strong sense of responsibility. Excellent track record of dependability.

Outstanding ability to juggle many tasks yet delivers huge business

results. Consistently recognized by colleagues for cross-discipline talents

in needs analysis, troubleshooting and problem resolution in fast-paced

environments

Creative problem-solver. Proven ability to troubleshoot and develop

creative, innovative solutions to business challenges; successfully manage

change for improved performance and efficiency

Dynamic communication/interpersonal skills. Exceptional interpersonal and

communication skills with proficiency to promote confidence and build and

maintain strategic business/client relationships, while interfacing

positively with people of diverse backgrounds

Thrive in a team environment. Initiate action and follow through to

conclusion of any commitment. Capably learn new skills. React flexibly to

changes in priority and direction, assume increased responsibilities as

needed, and motivate other to achieve objectives

Computer Expertise. Strong IT acumen with a background in internal computer

systems consists of WMS, IBM, AMAPS, CHICOR, and RISC. Proficient in

Window based computer applications.

Areas of Expertise

Accounts Receivable Client Relations

Management and Coordination Problem Identification and

Resolution

Customer Service Oral and Written Skills

Professional Experience

Mattituck NY March 2008 to March 2009

Capital One Bank-Operations

Customer Service Representative-Adjustments Department

and resolve customers' inquires concerning merchandise, service, billing.

Examine pertinent information to determine accuracy of customers'

complaints and responsibility for errors. Notify customers and appropriate

personnel of findings, adjustments, and recommendations, such as exchange

of merchandise, refund money, credit to customers' accounts, or adjustments

to customers' bills.

Estee Lauder ? Research Park, Melville, NY ? 2001-2006

Corporate Finance Returns Claim Coordinator

Managed and processed returns from all regional vendors and stores.

Performed and handled a broad scope of internal duties encompassing the

daily management of returns, reconciliations, and month-end-closings with a

main focus on accounts receivable functions

Maintained weekly productivity rate of over $10 million of processed

returns for all brands through implementation of increased employee output

Interim supervisor for management, training and staff assistance in areas

of procedures, client relations and systems operations

Interfaced and communicated with all military and retail buyers to expedite

all missing merchandise claims

Updated and maintained entire database of returns for Micro-graphics

department to ensure efficient operation

Developed daily accuracy reports for all domestic, international and

military utilizing UPS and Federal Express

Estee Lauder ? Melville, NY ? 1986-2000

Material Handler ? Shipping Clerk ? Lipstick Room Attendant ? Quality

Control Assistant ? Assembler

Performed numerous functions and worked in various areas of the company

emphasizing extensive warehouse facilities. Gained valuable knowledge and

applied expertise in increasingly broad, high visibility and challenging

situations

Education

undergraduate studies for Medical Coding and Billing

Law and Ethics in Medicine ? Reimbursement Methodologies ? Medical

Terminology

Anatomy and Physiology Medical Information Management and Office Practice

Penn Foster ? Scranton PA ? 2006-2007

Undergraduate Studies for Human Resources Management Certification Program

St. Joseph College ? Patchogue, NY ? 2002-2003

Hospice Volunteer Training Class

Good Samaritan Hospital Center ? West Islip, NY ? April 1999

Clinical training and volunteer services rendered at Brookhaven Memorial

Hospital

Utopia Home Care Inc. ? Kings Park, NY ? September - October 1996

References

Furnished Upon Request

Contact this candidate