Customer Service Manager
Resume:
Rebecca (Becky) McClellan
Independence, MO 64052
able5s@r.postjobfree.com
OBJECTIVE
A professional position with opportunities where my skills for multi-
tasking, organizing, serving customers and meeting dead lines will be put
to use.
PROFILE
Motivated, personable business professional with a successful 18-year track
record in an office setting. Talent for quickly mastering technology as on
the job training. A team player dedicated to quickly solving problems and
providing feedback utilizing both verbal and written communications. Self-
starter with little need of supervision. Flexible and versatile. Performs
well under pressure.
SKILLS SUMMARY
Multi-tasking
Word, Excel, E-Mail and Internet skills
General Office Skills, Typing 60 WPM
Customer Service
Scheduling, negotiating, and contract administration
EMPLOYMENT HISTORY
Summit Logistics 10/07 to 4/2010 (position eliminated)
Assistant Account Manager
Updated AS-400 with pick up and delivery information
Prepared documents for daily deliveries
Production planning via routing software
Assisted in driver management
Payroll and billing
Customer service
Obtained lease drivers and lease equipment when necessary
Ozburn Hessey Logistics 2/05 to 6/07 (position eliminated)
Load Coordinator
Start-up of new account with 6 locations through out the Eastern region of
the U.S.
Planned, negotiated rates and tendered FTL and LTL.
Tracked and traced shipments from origin to destination.
Approved detention, layovers, and lumper fees.
completed all OS & D issues.
Lanter Delivery Systems 11/04 to 2/05 (position eliminated)
Customer service representative
Processed bills of lading.
Documented shipment size, weight, overage, shortage and damages.
Provided customer service for active accounts.
Pro Fleet Transportation and Logistics 3/04 to 5/04 (position eliminated)
Traffic Coordinator Atlanta and Chicago Market
Planned, negotiated rates and dispatched FTL and LTL.
Tracked and traced shipments from origin to destination.
Approved detention, layovers and lumper fees.
ALLIANCE SHIPPERS 7/02 - 2/04
Intermodal Operations Dispatcher/Customer Service
Planned and dispatched containers via rail.
EDI rail billed shipments.
Scheduled pick up and delivery of shipments.
Processed bills of lading.
Tracked and traced shipments from origin to destination.
Updated database with all appointment and pertinent information for each
shipment.
FREIGHTPRO 5/01 - 10/01
Truckload Coordinator
Provided customer service.
Planned, negotiated rates and tendered FTL and LTL.
Tracked and traced shipments from origin to destination.
Updated database with all appointment and pertinent information for each
shipment.
AALCO FORWARDING, INC. 8/96 - 5/01
Traffic Control Manager
Managed daily operation of the traffic department (international and
domestic shipments)
Supervised four employees.
Coordinated with Military Transportation Offices providing required
documentation including line haul, ocean and air shipment data as well as
customs documentation.
Provided customer service support for military personnel.
Scheduled pick up and delivery of shipments.
Tracked and traced shipments from origin to destination.
Arranged accommodations for military personnel and family plus temporary
furniture rental if shipment was delayed.
EDUCATION
COASTAL CAROLINA COMMUNITY COLLEGE 1985
Jacksonville, NC
Typing courses
UNIVERSITY OF ALASKA ADAK CAMPUS 1979
Adak, AK
Emergency Medical Technician Curriculum
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