Manager Customer Service

Victor Alves

*** ****** **.

Union, NJ *****

Cell 917-***-**** / Home 908-***-****

********@*****.***

Objective: Secure a position within the Finance Department to utilize my

managerial experience and knowledge of Accounts Receivable and Credit.

Professional Background

5/00 - Present Panasonic Electric Works Corp. of America

629 Central Ave., New Providence, NJ 07974 (908-464-

3550)

Assistant Manager, Credit & Collections

Current Job Responsibilities: Forecast monthly cash flow to ensure the

availability of funds for accounts payable and investments. Daily

coordination of three credit and collection staff members and their

job duties; assignment of clients and application of receipts.

Ensuring that all credit references and reports, such as Financials,

are in proper order to recommend appropriate credit limit on

prospective clients. Assist with collection efforts on a monthly Aging

portfolio of $20M. Contribute to the Customer Service Department goal

of customer satisfaction in resolving invoice discrepancies and

investigate unauthorized charge-backs. In addition, review, analyze

and implement policies and procedures to assist the Credit and

Collections department achieve overall goals and objectives. Also,

guarantee 100% compliance with Sarbanes Oxley guidelines and Parent

Company policy. Prepare and complete monthly reconciliation reports of

Accounts Receivable for the Finance Dept. and outside auditors.

Major Accomplishments: Implemented the mailing of past due letters,

statements and invoices to clients that failed to remit payment within

terms. Which assisted in reducing the DSO from 75 to 45, in a matter

of one fiscal year. Contributed to the sales growth of clients in

Brazil from $500K to $4M in annual sales by introducing Accounts

Receivable insurance. The opportunity made it available to offer open

terms to those clients which previously paid with a Letter of Credit

or Cash in Advance. I also contributed to creating the current

Policies and Procedures Manual for the Credit and Collection Dept.

Assisted with implementing monthly collection meetings with Sales Reps

and hold bi-monthly meeting with president of company.

9/97-5/00 Information Management Network, Inc.

230 Park Ave. South, New York, NY 10003 (212-768-

2800)

Manager, Credit & Collections

Job Responsibilities: Organized billing department and guarantee the

timely mailing of invoices and posting to accounting system. Assisted

the Cash Applicator with the posting of receipts to accounting system

and deposit of receipts into bank account. Represented company various

locations within the US which held financial conferences, in order to

ensure that clients had properly registered and paid their attendance

fees. Monitored cash-flow to guarantee proper payment of expenses.

Notification of balances due made to clients on individual visits or

communicated by telephone, e-mail or fax.

Major Accomplishments: Implemented credit card machines to be

available at all conferences. This increased revenues by 20% and

reduced open receivables. Changed commission policy to be paid after

all open receivables for conference had been received.

2/95-9/97 Manhattan Information Systems, Inc.

228 East 45th Street, New York, NY 10017 (212-557-

0123)

Manager, Accounts Receivable

Job Responsibilities: Resolved customer billing questions, pricing and

current stock availability. Assisted the Cash Applicator with the

posting of receipts to accounting system and deposit of receipts from

lock box. Prepared and complete monthly reconciliation reports of

Accounts Receivable for Accounting Manager. Anticipated future

receipts in order to assist the CFO with payables and payroll.

Reviewed and recommended credit limits for current and prospective

clients. Held collection meetings with Vice President and Sales Rep.

to ensure that their clients had to major issues unresolved.

11/93-2/95 Coldata, Inc.

490 Rockaway Parkway, Valley Stream, NY 11581 (718-

739-3433)

Assistant Manager, Collections

Job Responsibilities: Directed and monitored a team of five to seven

consumer collectors, to properly communicate that payment of

outstanding balances on clients credit cards were required. Also

scheduled client lists to individual collectors depending on degree of

balance outstanding.

1986-1993 Duties included skip tracing and Commercial /

Consumer collection.

Educational Background: Currently attending Strayer University -

Bachelor of Science Accounting

Graduating Winter 2011, Current GPA 3.8, Credits

Completed: 108

Computer Skills: Oracle 10.7 & 11i, MS Office,

Windows, Real World Accounting,

Direct Dialing and Meeting Pro.

References: Available Upon Request

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