Executive Assistant Quality Assurance

Nicole Lang

Home Phone - 404-***-**** Email - ********@*****.***

Career Objective

To obtain an Executive Assistant career with an opportunity to

contribute over 8 years experience with

excellent communication, time management, organizational skills, and

proficient use of Microsoft Office

Products (Word, Excel, Power Point, Access, Project).

Professional Experience

8/2006 to Present IBM Contractor

IBM Internet Security Systems

Executive Assistant

Manage and complete technical projects ranging in both scope and size.

. Analyze and conduct research, activate security services for newly

deployed devices, update service expiration dates, fix and reconcile

service order tickets to device details.

. Develop and apply methods and procedures to effectively provide

business services.

. Create pivot tables, project status reports and excel reports.

. Develop statement of work with vendor cost estimates and create

acquisition procedures.

. Conduct procurement activities for a variety of equipment and services

in support of business operations using Buy on Demand (BonD). Submit

Request for Proposals to the vendor, use commodity codes, confirm

product safety for supplies, maintain compliance with local country

regulations, ship to domestic and international destinations, assign

the products and freight under the appropriate General Ledger account,

charging it to the correct cost center and entering the Business

justification.

IBM Global Services

Executive Assistant

Led and mentored IBM sales school participants in preparation for

interviews, new hire paper work, travel

reimbursements, and presentation skills.

. Revamped policy and procedures for candidate recruitment to include,

scheduling, job requisition, interviews and reporting.

. Maintained all new hire paperwork in compliance with state guidelines

and recorded personnel data into the HRIS system.

. Managed multiple small projects; evaluated and graded effectiveness of

student presentation skills, created performance metrics, new hire

paperwork, and coordinated graduation ceremony.

. Scheduled phone and face-to-face interviews for local and out of town

candidates.

. Generated monthly and quarterly reports and ensured logistics and

reimbursements for out of town candidates, greeted and escorted

interview candidates to the meeting rooms.

. Prepared binders and presentation materials for specialized sales

training and education classes.

. Created letters and memos.

. Scheduled meetings, managed calendars, ordered supplies and conducted

research.

8/2005 to 8/2006 Atlanta Housing Authority

Executive Assistant

Developed and leveraged relationships with key business leaders,

demonstrated knowledge of company procurement processes, showed

proficiency in analytical research and executive report development;

wrote scopes of work, edited and proofread documents with minimum

supervision.

. Acted as a liaison with the human resources office and coordinated

personnel actions.

. Provided leadership and guidance to Administrative level staff in

implementating and training in business processes.

. Provided administrative guidance to Senior Vice President and

Directors on personnel matters related to staffing, classification,

leave administration, employee relations, and training.

. Demonstrated the capacity to provide comprehensive support for

executive level staff; excelled at scheduling and coordinating

meetings, coordinating travel, preparing departmental budget, managing

petty cash account, and project status reports.

. Maintained systems to control the purchase of supplies, equipment and

office furniture.

. Completed research, reporting, and information management within

demanding timeframes.

. Developed and maintained administrative processes that reduced

redundancy, improved accuracy and efficiency achieved organizational

objectives.

7/2003 to 8/2005 Employees Retirement System of Georgia

ExecutiveAssistant

Collaborated with Information Technology department and created an on-

line registration program from start-up to finish. Designed and developed

a new online registration application for State of Georgia employees.

Identified design specifications through the review of demos, improved

best practices and initiated introduction presentations for seminars and

workshops.

. Planned and coordinated over 60 retirement seminars and workshops a

year; produced large print jobs, mail-outs and training packets, and

conducted quality assurance surveys.

. Evaluated the qualifications of vendors for Health Insurance,

Retirement and Pension plan and Will and Trust.

. Counseled and trained employees on procedures for retirement.

. Maintained updates to the department intranet site, scheduled travel,

maintained heavy calendar scheduling and arranged catering.

Education

10/2007 to 6/2009 Keller Graduate School of Management

Masters of Business Administration

8/2001 to 8/2006 Georgia State University

Bachelor of

Arts

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