Manager Customer Service
Resume:
Kevin Stroud
Decatur, IN 46733 email:
**********@*****.***
PROFILE
Motivated, personable, business professional with multiple degrees and a
successful 7 year track record of experience in business settings.
Consistently achieve record-high customer satisfaction rankings,
improvements to the bottom line, and turnaround of underperforming
operations. Respected builder and leader of customer-focused teams; instill
a shared, enthusiastic commitment to customer service as a key driver of
company goal attainment. Lead by example and ensure the execution of all
safety, security, quality and store operations policies.
Flexible and versatile while able to maintain a sense of humor under
pressure and thrive in deadline-driven environments. Excel at developing
strong relationships with staff, customers, and vendors. Strong track
record of creating a positive first impression. Highly organized,
conscientious, entrusted by management with confidential materials. Can
adapt quickly to new and evolving environments.
EDUCATION
International Business College
Associates degree in Applied Science Computer Applications and Programming
December 2003
Extensive knowledge of Microsoft Office
Novus International Travel Academy
Certificate in Travel and Hospitality
December 1999
EMPLOYMENT
Vinatelli's Italian Caf (formally East of Chicago Pizza Company)
Management
November, 2002 - June, 2010
* Promoted to manager position through hard work and dedication to recruit,
hire, supervise, and schedule kitchen and service staff and retain a staff
of 20.
* Develop and revise kitchen procedures to optimize workflow.
* Conducted evaluations, coached staff, and guided recruitment and
training.
* Collaborated with General Manager to implement corporate business
strategies and menu concepts.
* Monitor compliance with safety, sanitation, and food preparation
standards.
* Compile, analyze, and interpret financial data to develop accurate
projections and ensure profitability.
* Held full accountability for kitchen and service teams, coordinating with
General Manager to schedule staff and align operations with business and
regulatory requirements.
* Foster an environment in which guests enjoy high levels of service and
employees are motivated to deliver top performance.
* Maintain high standards in sanitation and safety and complied with
regulatory guidelines.
* Established and maintained great working relationships with employees and
vendors.
REFERENCES
Available upon request
Contact this candidate