Customer Service Project

Career Goal : To achieve a mutual growth of self and organisation whereby fulfilling my role to

society and adding value to the organisation.

Name : Kannan Piedy Email : ***********@*******.***

Nationality : Indian Phone : +919*********

Date of Birth : 29/04/1989 Sex : Male

Educational qualification :

1. Bachelors in Computer Science Engineering 2006-2010

Anna University, Chennai, India

2. Masters in Information Technology

University of Technology, Sydney 2011-2013

Achievements :

1. Have led the team " Phoenix" during the years of 2008-2010.

The teams Mission being to enrich soft skills of engineering students.

The online blog : http://phoenixsrec.weebly.com/index.html

Through my years with phoenix, I understood team work, sorting out problems within the team and

managing events within our work environment.

2. Have been the cultural event co-ordinator in the year of 2007.

My experience on this taught me how to manage multiple tasks within the time allotted which later

helped me lead "Phoenix".

My best lesson learnt comes from the same period, where the food service which was outsourced to

an agent failed to be provided at the time specified. The students rallied into a mob at the mess hall, it

needed a lot of quick thinking to manage it. I had to personally take the risk of talking through to the

mob and pacifying them with compensations untill the food arrived. Meanwhile we started the light

music and dance festivities which were to be for the evening by the afternoon as a distraction.

3. Been on The Project Control Group for multiple Projects.

I’ve worked on the Project Control Group of Different Products which involved development,

Implementation, Support and Maintenance of Application software for multiple clients.

4. Design Experience

Designed and developed a charting application for the medical record software for patients to view

both historical and real-time vital medical information.

Designed and developed various mobile applications for the use of the existing EMR system on a

mobile device. Efficiently used “PhoneGap” for building the mobile application on Apple, Android

and Blackberry devices.

Designed other Electronic Medical Record system updates( Method of patient information viewing,

Method for handling electronic forms, new designs for medical progress notes for doctors, lab

requests and scripts, new filters and search models and some new updates involving product

architectural modifications which although were radical they improved the use of the system

dramatically with high levels of customer satisfaction.

Previous Work Experience:

Technical Support Liaison, Associate Product Designer at Claydata Australia Pvt Ltd. (Dec, 2012 –

Jan, 2014)

Business Analyst at Cbigs Publishing Pvt. Ltd. (Jan,2014- July,2014)

Business Analyst at Ticking Minds Technology Solution Pvt. Ltd (Aug,2014- Present)

Roles and Responsibilities Handled:

Use MySQL to develop and maintain required databases for Patient records

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management within the organisation.

Use various MS office applications for developing reports over meetings and product

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efficiency.

Use MS Excel in particular for collecting web traffic statistics on organisation

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websites. Whereby using this data to represent as graphical outcomes of the

information.

The provision of professional, timely and effective desktop and support IT services to

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clients, including technical advice on matters relating to the desktop environment,

SOE and distribution of software.

Assist in the identification and resolution of IT troubleshooting activities to ensure

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appropriate technical support exists for the continuation of essential services in a

timely, efficient and effective manner.

Work on establishing networking protocols and network administration for potential

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threats and increasing effeciency.

Contribute to the development and implementation of IT policies and procedures for

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the services of the organisation, in accordance with established policies, procedures

and legislative requirements.

Assist in the development of functional specifications to optimise IT capability and

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achieve operational objectives.

Deliver a high-level of customer service, which is proactive, cooperative and

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dependable by analysing user needs and developing a rapport with clients.

Contribute to projects and programs of work that contribute to the effective

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development delivery and maintenance of services.

Contribute to the achievement of Objectives, Goals and Priorities, through the

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application of IT knowledge, expertise and experience.

Gather System requirement specifications for new projects, draft designs for

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development to successfully map the scope of the project.

Develop project timelines, aid in the development of the project charter and maintain

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documentation of the project progress throughout the duration of the project.

Work on SEO to enhance the Company website and client portals to enable clients to

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have their Site stand at better rankings when searching for results.

Worked on establishing and maintaining both Google analytics and Google Ads to

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improve Web Access for the company and its clients, and to deduce statistical data for

reporting and market awareness.

Test the products developed by the company and provide support for any potential

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bugs identified during the testing progress and present a test document at the end of

the test.

Train all new employees in the use of the various applications within the Electronic

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Medical Record Software developed at the company.

Network Administration and Network crisis handling at the company.

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Benefits for the company:

1. I've taken the roles of a follower and a leader in the past, hence I can be a team player in motivating

and fuelling the team forward through smooth and rough roads.

2. I’m dedicated to the task at hand and hence I don’t shun from working weekends or overtime which

allows me to do any necessary tasks even at a close call.

3. As part of my culture and my education, I've learnt the importance of giving my best in what i do,

due to this I don’t slack off at work.

4. I'm yearning towards professional satisfaction more than monetary benefit and it is a better

motivation in the work force.

5. I've done my Masters and my previous work employment in Sydney and hence I'm culture groomed

to be adaptable with potential clients outside the country.

6. I've competed at my Masters with people with extensive prior experience and have gathered

knowledge through working with them in simulations during the course of my Masters.

Technical Skills:

• Javascript, CSS/HTML.

• MS Office, Snagit, Jing.

• Jquery and assosciated frameworks ( with special preference towards Twitter Bootstrap)

• Operating Systems – Windows, Linux, Mac OS, iOS

• Network Administration – Network mapping, router setup and maintenance, issue

identification and rectification.

• Database administration, Building ER diagrams and developing new database architectures.

• Developing IT Policies and Company IT security protocols.

• Business Intelligence and Understanding Intelligent systems for new research and project

ventures.

• Product Design (varied software), UML diagrams for process flow.

• Data analysis and ability to draw outcomes from the data for objectives which need to be met.

Contact this candidate