Training Software

Location:

Mather, CA, 95655

Posted:

September 07, 2010

Contact this candidate

Resume:

CHRISTOPHER L. VAN SCHAICK

Cell: 916-***-****

********@*****.***

Technical Skills:

. Five years experience as an Accounting Instructor in Vocational

schools

. Four years experience as a Trainer for accounting software companies

. Knowledge of DOS, Windows NT, 2000, 2003 and 2007, UNIX

. MS Project

. HTML coding

. Web based training, telephone training, One-on-one training, Group

training, Self Paced Training, Simulations, and e-Learning.

. Microsoft: Word, PowerPoint, Excel

. Outlook

. Visio

. MS Live Meeting (Webinar software)

. Doc-to-Help

. RoboHELP

. Documentum

. Screen capturing unities such a MS Paint, SangIT, and IBM propriety

software

. Ability to learn new tools and applications quickly

PROFESSIONAL BACKGROUND:

Twenty years total experience in technical writing and curriculum

development. I have well over 15 years of experience developing and

delivering training for the Sacramento County and CA State agencies located

in the Sacramento area. In most cases I/we used the ADDIE model, or some

form of the ADDIE model to produce the training. I have excellent writing

and public speaking skills. I wrote and maintained the SAP help files for

the Sacramento County. I work well with technical people such as

programmers, analysts and network people and am very familiar with the

software development life cycle (SDLC). I have participated in SIT and UAT

testing and used the testing environment and data to develop the training

materials and to learn the new functionality contained in each new release

Overview and Specific Accomplishments:

Successful design, development and delivery of training and documentation

(through extensive research) for the Sacramento County Courts, Sacramento

County Office of Communication and Information Technology (OCIT),

Sacramento County Transportation Office, Intel, Department of Developmental

Services (DDS), CA Franchise Tax Board on the CA Child Support Automation

System (CCSAS) and the CA State Teachers Retirement System (CalSTRS). I am

familiar with and use adult instructional methodologies such as

Kirkpatrick's theory the ADDIE model and Mager's instructional objectives

and I have excellent communication and collaborative skills. I have an

excellent ability to communicate with a variety of subject matter experts

which allows me to effectively develop concise instructional and technical

documentation.

. Technical writer and technical trainer with expertise in process

design and change management. Experience in project coordination and

technical editing and writing

. Highly skilled in the areas of process improvement, business analysis

through documentation development and training tools. Ability to

develop content using an e-learning and/or classroom process and

design methodology

Expertise:

. I am a professional learner and I have the ability to learn new

development tools, business process and custom built software

. Ability to develop, design, deliver clear and precise course materials

- CBT (Computer Based Training, WBT (Web Based Training), and ILT

(Instructor Let Training). Classroom training, content management,

knowledge of organization systems, on-line help systems, knowledgebase

development, on line content documentation, train-the-trainer and

training guides

. Expertise in the web conferencing tool MS Live Meeting

. Working understanding of Adult Learning Principles and effective

training methodologies - ADDIE and LMS

. Highly proficient with Web-authoring tools.

. Demonstrated proficiency in analyzing organizational challenges,

identifying opportunities and developing solutions. I am a critical

thinker and can make difficult decisions. I also have experience and

the unique ability to identify issues through assessments, needs

analysis and project critical paths

. Strong ability to learn new development tools as well as new

applications

EMPLOYMENT HISTORY:

CoreTechs (On contract with the CA State Teachers Retirement System)

12/07 to 01/10

Technical Writer/Software Tester/Curriculum Developer/Training Coordinator

. Key player in System Integration Testing (SIT) and User Acceptance

Testing (UAT)

. Worked with technical team to access Use Cases, Business Rules and screen

mockups

. Developed testing materials based on Use Case and Requirements Gathering

. Created training data and worked with data base administrators to assure

that no sensitive information would display during training

. Evaluate and establish the training program

. Developing training plans using MS Project

. Deliver web based training (webinars) via Live Meeting to external and

internal Business Users for two weeks every six months

. Design curriculum

. Ability to work cooperative and diplomatically with an extensive document

review process

. Apply adult learning principles to curriculum using Kirkpatrick's theory

the ADDIE model and Mager's instructional objectives as well as other

adult learning principles

. Designed and delivered training to internal and external Business Users

on tools developed to assist the County Offices Of Education and the

associated districts to produce reports that met Business Rules and

reporting structure

. Deliver live training sessions and conduct change management support

seminars

. Learn the CalSTRS pension system/financial institution policies and

procedures

. Trained enterprise wide applications, for over 3,000 end users

Accenture

03/06 to 12/07

Technical Writer/Curriculum Developer

. Responsible for developing Web Based Training (WBT) for the CA Franchise

Tax Board on the CA Child Support Automated System (CCSAS)

. Attend weekly development meetings

. Responsible for learning the CCSAS system and the child support system,

specifically Case Initiation, Disbursements, Enforcement and Locate

modules

. Responsible for developing application training simulations using

proprietary IBM software

. Wrote training manuals for CA State employees on how to use the training

development tools such as Visio, Word, PowerPoint and proprietary IBM

software

. Developed training materials for CA State employees on how to install and

deploy the web based training materials

Deloitte Consulting

04/04 to 03/06

Technical Writer/Application Trainer/Software Tester

. Ability to successfully, and diplomatically interview SME's, End Users,

Business Analysts, DBA's and programmers in order to gather necessary

technical information

. Conducted business process planning sessions for twenty one Regional

Centers in CA

. Designed business process flow charts using Visio

. Assisted with the implementation of proprietary software using business

process re-engineering techniques

. Responsible for developing and learning nine day training curriculum on a

Web based application

. Responsible for developing training curriculum for custom accounting and

case management software

. Responsible for classroom setup and delivering a nine day training course

to twenty one Regional Centers throughout California

. Key player in System Integration Testing (SIT) and User Acceptance

Testing (UAT)

Gateway Country

12/03 to Business closing 04/04

Training Coordinator

. Responsible for teaching computer software application to adults in a

classroom setting(MS Office 2002/2003, Digital Photography/Movies/Music

using Adobe PhotoShop, Internet Explorer, America Online, Quicken).

. Responsible for scheduling classes and assigning Instructors to classes.

. Supervised instructors and maintained consistency in curriculum and

classroom delivery.

. Exceeded sales quota of 20% by achieving 36% repeat students.

. Responsible for maintaining classroom PCs and installing software.

. Maintained accurate student records.

New Horizons Computer Learning Center

07/03 to 12/03

Software Applications Instructor

. Responsible for teaching computer software applications to adults in a

classroom setting (MS Office 97, 2000, 2002 and Win 95, NT, 2000, 2002,

Quick Books, Outlook, Project, Accounting Principals and Financial

Management).

. Ability to use classroom presentation devices such as overhead

projectors, PowerPoint presentations, PC's, white boards and paper

handouts.

. Maintained excellent classroom presentation skills such as public

speaking, writing and graphics.

. Responsible for teaching seven platform hours per day.

. Implemented classroom management skills.

. Responsible for learning new software applications and teaching them as

needed.

. Taught at various school locations: San Francisco, San Jose, Dublin &

Walnut Creek, CA

. Taught custom classes for customers on site.

Computermoms

01/03 to 07/03

Certified Computer Instructor/Support Technician

. Responsible for curriculum development.

. Conducted group, one-on-one and telephone training to customers on

software such as Quick Books, Quicken, XP MS Office 2002, MS Works,

Windows 95, 98, ME, 2000 and XP.

. Provide telephone and on-site technical support.

. Coordinated training schedules.

. Conducted needs assessment and customer evaluations.

Ciber Consulting (formally Metamor),

(Assigned To Sacramento County Department of Transportation)

04/01 to 01/02

Technical Writer/Business Analyst

. Responsible for developing, documenting and training staff on the

Policies and Procedures for the Sacramento County Department of

Transportation Financial Management Team

. Used Word, Visio and Excel to develop documentation and flow charts

. Interviewed Managers and Accountants to determine how the budgeting

process works

. Assisted with developing accounting and budgeting policies

. Documented the Budgeting process Policies and Procedures

. Assisted the accounting staff with processing reports in COMPASS (SAP)

. Made recommendations to management on best practices for the budgeting

process

. Analyzed accounting spreadsheets for accuracy and recommended

improvements using MS Excel

Spherion (Assigned To Intel in Folsom)

03/00 to 08/00

Project Manager for Curriculum Development

. Responsible for project management (Microsoft Project) for developing and

implementing training to support technicians, platform and network

engineers on proprietary software

. Analyzed training requirements designed curriculum, developed training

materials, implemented the training and evaluated training effectiveness

. Developed review exercises and testing to measure effectiveness of

training

. Used Documentum for document version control

. Took responsibility to research new technology

. Interviewed Engineers developing new products and content experts and

gathered existing documentation

. Validated existing data

. Developed policies and procedures for customer support engineers

. Participated in cross functional international project team

. Communicated effectively both verbally and in writing with team members

and content experts

. Determined meeting agendas, organized and conducted meetings

. Coordinated training schedules in the United States, England and Japan

. Identified content experts to present training

Metamor Consulting (Assigned To Sacramento County Courts and Office of

Communication and Information Technology)

06/96 to

03/00

Curriculum Developer/Trainer/Technical Writer/Consultant

. Assessed IT training needs

. Developed and conducted training on proprietary software and MS Office

Suite of applications

. Conducted one-on-one, multi day classroom and telephone training and

support

. Develop/source courses, evaluated course effectiveness and maintained