Customer Service Manager

Brian Neal

(Cell) 214-***-****

(Email) *******@*****.***

Career "Seeking career opportunity in Social/Community Services that

Objective will allow me to utilize my work experience, strong people

skills, organizational abilities, and business experience."

Work Texas Workforce Commission, Dallas, Texas May, 2006 - June,

Experience 2009

Case Manager Managed clients Project RIO (Re-Integrated of Ex-Offender

Program).

Helped clients obtain and retain employment.

Participated and worked in various job fairs.

Attended workshops and additional training for (Ex-Offender

Program).

Provided on the job training.

Provided efficient counseling for over 100 to 150 clients.

Completed paperwork in order to execute the proper assistance

for clients.

Identified the clients passing through critical condition and

coordinate the services required.

Worked involved emotional, social and environmental

strengthening of Ex-Offenders.

Assisted in planning and preparation of placement activities.

Complied data for analyzing and reports on project status

requirements and billing.

Loan Officer Maintained various records required to track cost and

performance, estimating materials, equipment, production

costs, performance requirements and delivery schedules.

Processed referrals for initial assessments in a timely

manner while meeting regulatory guidelines.

Customer Performed routine office support tasks, maintained hard copy,

Services Rep. database files sorting and distributing mail.

Centex Home Equity, Lewisville, Texas

December 2004-June 2005

Sold non conforming mortgage home equity.

Built strong relationships with underwriting and processing.

Maintained sale contacts with customers

Aegon Direct Marketing, Plano, Texas

May 2003 - December 2004

Customer service internal and external.

Responsible for retaining and cross-selling customers by

educating them on various products and plans.

Promote additional products through cross-sells.

Areas of Strong organizational, planning, problem-solving.

Specialty Strong customer service skills.

Highly knowledgeable of regulations and guidelines.

Excellent management and leadership abilities.

Knowledgeable of Government Agencies in association with

public assistance programs.

Ability to manage and prioritize the daily work effectively.

Ability to communicate professionally, concisely, and

effectively with internal and external customers.

Education Master of Health Services and August, 2000 -

Administration Current

Central Michigan University, Fort Polk,

Louisiana

Bachelor of Science Therapeutic Recreation August,

(Minors: Education) 1993-Dec.,1998

Southern University, Baton Rouge, Louisiana

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