Customer Service Sales
Resume:
VICTORIA A POLANSKY
Pecatonica, IL 61063
**.********@*****.***
SUMMARY
Information Technology Professional with a passion for training and
software implementations. Expertise in Accounts Receivable systems, with
an emphasis on conversions, problem solving, and implementations. Strong
interpersonal communication skills, from the management level through the
user community.
EXPERIENCE
NEWELL RUBBERMAID, Freeport, IL
April 2006 - December 2009
Senior Systems Analyst - Programming
Supported and enhanced a Legacy Accounts Receivable System.
+ Implemented bank interfaces for BAI2 and multiple lockbox processing,
allowing for automated
cash application process to continue at a high rate of application.
+ Designed, programmed & supported a divestiture A/R Cash Application
process, allowing for
resolution of receivables during the process of the divestiture.
+ Developed, programmed & integrated two company acquisitions into the A/R
system, combining
two external data solutions into the Legacy A/R system.
+ Supported multiple departments with reporting requests, and interfaces
from Sales History, Order Processing and Data Warehouse applications,
allowing for reporting as requested by auditors and management.
+ Participated in Business Recovery System, semi-annual testing (disaster
recovery testing), preparing
the corporation for recovery from disasters - fire, flood, and other
natural disasters.
+ Part of team converting DYL280 programs to Natural Programs, in a cost
savings effort, the
DYL280 software was being phased out.
+ Skill sets used - Mainframe OS/390 operating system, Natural & Adabas
systems, N2O change management,
with TSO/ISPF & JCL, Zeke scheduling package.
+ Large scale file moving from our location to others was secured by File
Mover (similar to Connect:Direct).
FOLLETT LIBRARY RESOURCES, McHenry, IL
January 2001 - June 2005
Project Lead
Part of a Project Lead group that developed and implemented a Project
Management Methodology. Other areas included Purchasing system, A/R Credit
Checking and Physical Inventory System.
+ Designed & developed a bindery purchasing system, which allowed for
prompt response to
customer orders.
+ Designed & installed the A/R Credit Checking system, reducing the
outstanding receivables
and improving credit standing.
+ Modernized and enhanced the Physical Inventory System resulting in
shorter closures for
physical inventory events.
+ Lead a team of developers for Jacada Integration Suite - (Windows GUI)
for
existing Order Entry & Customer Service Systems, which became the
main tool used for
training new employees.
+ Skill sets used - Mainframe DOS/VSE operating system, Natural & Adabas
systems, Assembler, COBOL,
VSAM, with ICCF & JCL. Jacada is a Windows based, Java application.
AMERICAN SOFTWARE, Atlanta, GA
May 1989 - January 2001
Senior Product Specialist
Post sales consultant responsible for support of Accounts Receivable
software. Providing project direction, custom design, modification, onsite
implementation support and training for personnel of client customers.
+ Supported corporate sales objectives, by participated in 12+ successful
implementations & upgrades
of the system.
+ Created custom workshops for client personnel - technical & user, to help
them utilize the purchased product effectively.
+ Wrote and maintained documentation for the Accounts Receivable software
and other supporting
systems, for the internal corporate usage, as well as clients.
+ Using System Life Cycle guidelines, provided custom modifications for
clients, from analysis, design, coding, testing & implementation.
+ Application is based in CICS Command Level and COBOL Languages.
+ Application included online CICS - COBOL programming, with live updates
via background tasks initiated by transient data ques. And COBOL batch
processing for nightly interfaces and reporting.
+ Skill sets used - for ASI - OS, TSO/ISPF,WYLBUR, COBOL, CICS, VSAM, DB2,
ADABAS, JCL,
PROCS & PARMS.
+ Client environments were both Mainframe OS/390 operating system &
Mainframe
DOS/VSE, VSAM, DB2, ADABAS, DATACOM with TSO/ISPF, ICCF & JCL, PROCS &
PARMS.
PANDUIT CORPORATION, Tinley Park, IL
March 1982 - April 1989
Senior Programmer Analyst
Part of internal IT staff, supporting applications.
+ Support of mainframe financial applications.
+ Participated in pilot projects for DATACOM/DB and FOCUS (4GL).
+ Participated in project for implementation of American Software Systems.
+ Provided conversion support from DOS to MVS environments.
+ Worked with VSAM, DATACOM/DB, CICS and COBOL, along with other utility
applications (FILEAID).
HOUSE OF STAINLESS, Chicago, IL
September 1979 - February 1982
Senior Programmer Analyst
Junior member of internal IT staff, supporting applications.
+ Support of mainframe applications.
+ Participated in beta site installation of the 4300 series IBM mainframe
(DOS)
+ Participated in beta site application of VSAM file structures
+ Received CICS and PL1 training
+ Participated in migration of MTCS applications to CICS applications
+ Participated in migration from CKD DASD to FBA DASD devices
+ Participated in migration from ISAM to VSAM
+ Worked with CICS, COBOL, PL1 and ASSEMBLER
EDUCATION
Associates of Arts and Sciences - Data Processing, Moraine Valley Community
College, Palos Hills, IL
Bachelor of Science - Management and Information Systems, Lewis
University, Romeoville, IL
PROFESSIONAL DEVELOPMENT & TRAINING
Platinum Technologies - DB2 Training
AFFILIATIONS
Salvation Army - Emergency Disaster Services Volunteer
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