Customer Service Marketing
Resume:
WENDY FAMOROTI
** ****** ****** ******* ** M*V *B8
My
*************@*****.*** 416-***-****
Pursuing the role to further advance my skills and knowledge in creating and
executing marketing initiatives as well as contribute to the overall success of the
organization.
Competencies include:
• Competence in project management prominent while seeing various activations
and programs from conception to execution
• Creation and management of budgets and work back schedules using excel
• Computer skills such as Microsoft Office Suite (Outlook, PowerPoint, Word,
Excel), Email and Mail Merge
• Experienced in press release writing and using various social media mediums as
part of marketing programs
• Supervisory role demonstrated while coordinating event staff and overseeing flow
of events
• Ability to analyse problematic situations and create effective solutions through
customer service and vendor relations
Marketing & Event Experience
Pop! Toy and Party Services (Aug – Dec 2014)
A corporate event planning firm that specializes in gift-wrapped toys, entertainment
and event management for holiday parties and summer barbeques.
Event Assistant
• Outlined client proposals showcasing event options available to clients in response
to client requirements
• Processed external vendor quotes, holds and confirmations
• Established and maintained relationships with new vendors
• Created and tracked budgets for client events using excel
• Processed work orders and staffing for events
• Managed vendor invoices and prepared payment schedules
• Identified, negotiated and booked event venue for client event
• Carried out venue site inspection prior to event date
• Spearheaded event set up, tear down and ensured event flow
• Managed all on-site operations, supervised and served as the primary liaison
between client, vendors and staff on-site
• Organized, maintained and took inventory of event store room
Page Two WENDY FAMOROTI
(*************@*****.***)
• Developed and handled packing lists for events
• Prepared routing schedule for internal rentals during peak event periods
• Responsible for monitoring and updating event organizer and calendar on a
regular basis
• Monitored the company’s email inbox and responded to event inquiries
GMR Marketing (Jan – Apr 2013)
One of the world’s largest engagement agencies operating in more than 12 countries
Account Coordinator, Intern
• Played an active role on client account team by researching and creating athlete
profiles to serve as potential brand spokesperson for clients
• Researched and created Power Point pitch for possible client activation venues in
response to client brief by liaising with venue vendors
• Contributed to team brainstorms regarding the execution of client marketing
programs
• Aided team in preparing presentations and proposals for clients
• Assisted in budget meetings to determine feasible budget model
• Filled in Staffing Requests and worked with HR to develop a pool of candidates in
advance of need
• Set up brand ambassador training sessions and updated training manual
• Assisted with customer enquiries during client activation
• Utilized Twitter to generate awareness for on-going client activation
• Compiled inventory list of booths and contents of client activation program
• Created post-campaign wrap report for performance tracking and analysis
that PR thing Inc. (Jul - Aug 2010)
A full-service public relations firm with clients ranging across various industries
Public Relations Assistant, Volunteer
• Drafted and sent out press releases using mail merge on behalf of clients
• Responsible for inbound and outbound calling to clients, vendors and media
WENDY FAMOROTI
21 Widmer Street Toronto ON M5V 0B8
My
*************@*****.*** 416-***-****
• Assisted with compiling press coverage for a client event, the DJ Stylus awards to
quantify the value of publicity & promotional efforts
Additional Event Experience
‘Hello My Name Is’ (2013)
A charity-networking event with a 100 people in attendance. This event was planned
and executed by a team of 6. It was a huge success and raised $2000 for United Way.
Event Planner
• Collaborated with team on event logistics
• Handled work back schedule, meeting minutes and on-site execution
• Managed and coordinated volunteers for event
• Handled music for event and promotions by securing Snap Downtown Toronto to
cover the event
Education
SPORT & EVENT MARKETING, George Brown College, Toronto, ON
MA Marketing, Dublin Business School, Dublin, Ireland
BA Politics, University of East Anglia (UEA), Norwich, UK
References Available Upon Request
Contact this candidate